Centre Co-ordinator

2 weeks ago

Glasgow, Glasgow City, United Kingdom Belron UK Limited Full time

Contract Type:

Regular

About
Autoglass*
and
Laddaw*We're a recognised superbrand and we know where we're going. We're a business with direction and purpose and regardless of your role here, it's about us all making a difference with real care. We never stand still. We're relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.

Making a Difference Together.


As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience.

We'll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people.

If this sounds like somewhere you'll thrive, keep reading.

Across our business network of centres, we rely on a team of efficient centre coordinators to create a positive and memorable experience for our customers.

This role is essential to understand and manage our customers' expectations and make sure there is an efficient flow of work for our technicians.


Why join us?

At Autoglass we can offer career paths and are proud that many of our team go on to develop careers in management and other areas of our business.

As a starter with no experience, we can offer you:

  • A really supportive training environment where we will help you achieve your potential
  • A great team to work with
  • Access to the very best tools in the trade that you will not find anywhere else

So what are we looking for?
We are looking for someone who is all about efficiency, organisation and customer service.

You will be a role model for exceptional customer experience standards by welcoming our customers to the Centre and ensuring their visit is a positively memorable experience.


This role is all about collaborative working relationships that enhance our brands to generate new and repeat business so you will be all about the team and enjoy working with people.


You#39;ll be someone who actively develops your own knowledge, skills and abilities to enable your success, whether technical, behavioural or IT system based, and generously share these to help transform the success of your colleagues and our business.


What will a day with us look like?

You#39;ll work as part of the team to deliver the daily work plan for the Centre, monitoring progress of activity during the day and making decisions to ensure things get done on time to the highest standard, managing and exceeding our customers' expectations.


Part of the role is to support all opportunities to improve our service offering of Value-Added Products and Services e.g.

windscreen wipers and other additional products

Occasionally you#39;ll support our supply chain with stock related tasks, checking for delivery errors and arranging returns.


During busy periods you will carry out glass repairs, ADAS calibrations, glass inspections and two-person assist tasks to ensure productivity within the centre is maximised.


Benefits include:

  • Competitive salary plus a generous bonus scheme
  • Generous bonus scheme related to both personal and team performance
  • Up to 15% pension contributions based on employee contribution of 5% /employer contribution of 10%
  • Life assurance policy
  • 28 days annual leave (including bank holidays)
  • Discounted shopping vouchers and; reward platform

As we grow, so can you.
At Autoglass, even though we're growing and improving, we've still managed to keep our family feeling. Which means we're always looking out for each other, supporting each other and sharing our knowledge.

So, if you're full of bright ideas and ready to keep on learning, it's a great place to build your future, as you help us build ours.

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