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Call Centre Handler

3 months ago

Glasgow, Glasgow City, United Kingdom The Scotsman Group Full time

Job Ref:
SCO4630

Branch:
The Scotsman Group - Central Office

Location:
Head Office, Glasgow

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Part Time

Shift pattern:
Evenings and Weekends

Hours per week:16

Posted date:07/05/2024

Closing date:09/06/2024

Who we are?


The Scotsman Group is Scotland's largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.


We are looking for an experienced and talented Call Centre Handler_ _
to join our Sales Hub at Head Office.

What is in it for you?
As part of Scotsman Hospitality, you will have access to the following benefits that include:

  • Holiday Purchase Scheme.


 Wagestream
  • Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • 30% off of food and cinema tickets in all of our venues across Scotland.
  • Hotel and Apartment discounts.
  • Access to Scotsman Perks Benefits Portal.
  • Staff meals on duty.
  • Flexible working opportunities.
  • Cycle to Work Scheme
  • Career development through our Scotsman Steps training programme.

As
Call Centre Handler, your role will include:

  • Co-ordinate and execute show rounds
  • Creation and delivery of proposals for client within budget and in accordance with time frame
  • Administration of function agreement and deposit contract
  • To be available as the client's first point of contact throughout the enquiry, conversion and run up to the event/occasion
  • Coordination with the wider sales team to deliver exceptional customer service and a smooth customer journey
  • Sharing all reservation information with the team prior to service
  • Achieving all pre booked sales targets while delivering a firstclass service
  • Working closely with the Area Sales Coordinator to coordinate ways of working sales activity.

The Person:

  • Numerical and analytical skills
  • Influencing skills
  • Excellent communication and negotiation skills
  • Word/Excel and Microsoft competent
  • Internet and Web confident

The Process:


Scotsman Hospitality is a privately owned and operated business which focusses on a bold and brave approach to delivering customer experiences which challenge the status quo.