Current jobs related to Workplace Support Co-ordinator - Glasgow, Glasgow City - Mitie

  • Administrative Support Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    About the RoleClyde & Co is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team in Glasgow. As an Administrative Support Specialist, you will provide administrative and file management support across the team, working closely with fee earners and Practice Assistants to ensure seamless service delivery.Key...

  • Administrative Support Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    About the RoleClyde & Co is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team in Glasgow. As an Administrative Support Specialist, you will provide administrative and file management support across the team, working closely with fee earners and Practice Assistants to ensure seamless service delivery.Key...

  • Corporate Workplace Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom CBRE Full time

    Job Title: Facilities CoordinatorCompany Overview: CBRE is a leading global provider of integrated facilities and corporate real estate management services. Our team is dedicated to delivering exceptional results and exceeding client expectations.Job Summary: We are seeking a highly motivated and organized Facilities Coordinator to join our team in...

  • Corporate Workplace Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom CBRE Full time

    Job Title: Facilities CoordinatorCompany Overview: CBRE is a leading global provider of integrated facilities and corporate real estate management services. Our team is dedicated to delivering exceptional results and exceeding client expectations.Job Summary: We are seeking a highly motivated and organized Facilities Coordinator to join our team in...

  • Administrative Support Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    Job Title: Administrative AssistantThe role provides administrative and file management support across the team. Work will come either directly from the fee earner or through the work allocated by the Practice Assistants. The role is accountable for establishing and maintaining an ongoing service-based relationship with the team they support, recognising and...

  • Administrative Support Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    Job Title: Administrative AssistantThe role provides administrative and file management support across the team. Work will come either directly from the fee earner or through the work allocated by the Practice Assistants. The role is accountable for establishing and maintaining an ongoing service-based relationship with the team they support, recognising and...

  • Administrative Support Specialist

    5 days ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    The role provides administrative and file management support across the team, working closely with fee earners and practice assistants to ensure seamless service delivery. The successful candidate will be responsible for establishing and maintaining ongoing service-based relationships with the team, recognizing and translating their needs and expectations...

  • Administrative Support Specialist

    5 days ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    The role provides administrative and file management support across the team, working closely with fee earners and practice assistants to ensure seamless service delivery. The successful candidate will be responsible for establishing and maintaining ongoing service-based relationships with the team, recognizing and translating their needs and expectations...

  • Legal Support Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    About the RoleThis Legal Support Assistant role provides comprehensive support, managing client interactions, document production, and administrative tasks to ensure efficient and accurate case handling. You'll manage client relationships, coordinate with fee earners, handle communication across various channels, support with finances and billing, process...

  • Legal Support Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    About the RoleThis Legal Support Assistant role provides comprehensive support, managing client interactions, document production, and administrative tasks to ensure efficient and accurate case handling. You'll manage client relationships, coordinate with fee earners, handle communication across various channels, support with finances and billing, process...

  • Legal Operations Support Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    Legal Support AssistantThis position offers extensive assistance in overseeing client engagements, document preparation, and various administrative responsibilities. Key duties encompass fostering client relationships, liaising with legal professionals, managing communications, aiding in financial operations and invoicing, processing legal documentation, and...

  • Legal Support Coordinator

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    About the RoleThe Legal Support Coordinator will play a crucial role in managing the legal support teams located at BLM's Glasgow and Edinburgh offices. The successful candidate will be responsible for ensuring that all legal teams receive a cost-effective, professional, and efficient service from legal support teams, complying with business and client SLAs...

  • Legal Support Coordinator

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    About the RoleThe Legal Support Coordinator will play a crucial role in managing the legal support teams located at BLM's Glasgow and Edinburgh offices. The successful candidate will be responsible for ensuring that all legal teams receive a cost-effective, professional, and efficient service from legal support teams, complying with business and client SLAs...

  • Legal Support Coordinator

    1 week ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    Job Title: Legal Support CoordinatorThe role is to effectively manage the legal support teams located at Clyde & Co's Glasgow and Edinburgh offices to ensure that all legal teams receive a cost-effective, professional, and efficient service from legal support teams, complying with business and client SLAs at all times.Key Responsibilities:Assist in...

  • Legal Support Coordinator

    7 days ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    Job Title: Legal Support CoordinatorThe role is to effectively manage the legal support teams located at Clyde & Co's Glasgow and Edinburgh offices to ensure that all legal teams receive a cost-effective, professional, and efficient service from legal support teams, complying with business and client SLAs at all times.Key Responsibilities:Assist in...

  • Legal Support Coordinator

    1 week ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    Job Title: Legal Support CoordinatorThe role is to effectively manage the legal support teams located at Clyde & Co's Glasgow and Edinburgh offices to ensure that all legal teams receive a cost-effective, professional, and efficient service from legal support teams, complying with business and client SLAs at all times.Key Responsibilities:Assist in...

  • Legal Support Coordinator

    1 week ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    Job Title: Legal Support CoordinatorThe role is to effectively manage the legal support teams located at Clyde & Co's Glasgow and Edinburgh offices to ensure that all legal teams receive a cost-effective, professional, and efficient service from legal support teams, complying with business and client SLAs at all times.Key Responsibilities:Assist in...

  • Legal Support Coordinator

    15 hours ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    Job Title: Legal Support CoordinatorThe role is to effectively manage the legal support teams located at Clyde & Co's Glasgow and Edinburgh offices to ensure that all legal teams receive a cost-effective, professional, and efficient service from legal support teams, complying with business and client SLAs at all times.Key Responsibilities:Assist in...

  • Legal Support Coordinator

    18 hours ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    Job Title: Legal Support CoordinatorThe role is to effectively manage the legal support teams located at Clyde & Co's Glasgow and Edinburgh offices to ensure that all legal teams receive a cost-effective, professional, and efficient service from legal support teams, complying with business and client SLAs at all times.Key Responsibilities:Assist in...

  • Legal Support Coordinator

    2 days ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time

    Job Title: Legal Support CoordinatorThe role is to effectively manage the legal support teams located at Clyde & Co's Glasgow and Edinburgh offices to ensure that all legal teams receive a cost-effective, professional, and efficient service from legal support teams, complying with business and client SLAs at all times.Key Responsibilities:Assist in...

Workplace Support Co-ordinator

3 months ago

Glasgow, Glasgow City, United Kingdom Mitie Full time

Job Description:
Workplace Co-ordinator

Job purpose


To support and coordinate all FM services within an allocated building, floor or department ensuring that the area is set up and ready for business allowing BBC team members to focus on delivering their key objectives.

To promote and manage customer expectations, develop and maintain excellent relationships with all customers' particularly key clients.

Provide the highest levels of customer service in all aspects of the role be someone who strives to continually provide a quality service over and above the customer's expectations.

Contribute to the development of business wide initiatives, particularly focused on increasing customer satisfaction.

Set consistent standards, approaches and processes across their allocated area and share best practice with the rest of the team.

Recommend new improved ways of working based on departmental analysis to ensure delivery of facilities management services meets the needs and requirements of the customer.


To meet objectives set by your line manager and wider management team and to follow Interserve processes and procedures whilst also fitting into the BBC way of working.

Have attention to detail, experience of working in a corporate environment and communicating effectively at all levels of the organisation while also demonstrating excellent customer management.


Ensure facilities management key performance indicator requirements are met and service level agreements are completed within the agreed timescales, managing the customer communication for any jobs and faults logged from reporting through to completion.

Have the confidence to deal with problem solving and develop skills in dealing with audio-visual equipment, reprographics, minor repairs, event management & assistance, visitor hosting & induction for visitors.

Ensure a safe working environment and working practices are carried out in their designated area

Responsibilities
Customer Service

  • Deliver excellent customer service, at all times
  • Establish good working relationships with the customers in order to be recognised as the natural go to person and a trusted partner.
  • Be highly visible in designated area to BBC staff, meet & greet visitors with eye contact and a smile when entering your area in a professional manner
  • Direct people to the correct destination as required through site knowledge
  • Fulfil all reasonable requests from both visitors & BBC employees to ensure their comfort, satisfaction and safety
  • Tailor service to the individual based on their needs and requirements, use the customers name where appropriate
  • Be aware of what's happening in the building to help provide appropriate information to guests & visitors
  • Coordination of all FM services in your designated areas and take real ownership of this area of responsibility Innovate look at ways to stream line business processes and create the most effective environment for the customer/client
  • Be aware of BBC policies and procedures in order to inform the department of the best way to solve problems
  • Confident and direct approach when dealing with customers
***: Communication

  • Ensure knowledge of team member and department movements
  • Liase closely with other departments i.e. security, reception, porterage, mail room, housekeeping, engineering
  • Be involved in and contribute to team meetings
  • To prepare and maintain a hand over between shifts
  • Assisting with floor orientation and equipment induction of new staff.
  • Regular meetings and progress updates with Department Heads, PA's and FM management team.
  • Develop an effective working relationship with the National Service Centre (NSC), understand the impact of the NSC on your teams activities and performance and to actively seek and feedback opportunities for improvements.
-
A team player that will help & support other Workplace coordinators and also help and support team members in the wider team
-
Sharing knowledge between the team as an on going form of communication and learning
-
Plus any other adhoc duties as and when required
Administration

  • Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion
  • Run and monitor reports daily to ensure target SLA performance.
  • General administrative support, communication and hosting as required.
  • Assist with compiling info required for surveys to support the contract.
  • Prepare letters, documents and reports as required
  • Be fully aware of all company policies relating to security, post & mail, H&S and other site specific building rule
  • Key holding responsibilities.
  • Mail delivery to the correct location.
  • Attend training as and when required
Brand Standards

  • Ensure the smooth running of all facilities management in the designated area of responsibility.
  • Maintain a professional image at all times, ensuring all areas are kept clean and tidy and ready for business.
  • Liaise closely