Service Administrator

1 week ago


Skelmersdale, Lancashire, United Kingdom NRG Riverside Full time

Job Title:
Service Administrator


Salary:


An exciting opportunity to work in a rapidly growing business, the successful applicant will be joining a highly driven team, and as a result will quickly develop the skills required, allowing to make a real difference, empowered to fulfil the potential.


NRG riverside prides itself on promoting and developing their people, therefore the successful applicant will be given full training which will be on-going.

Due to continued growth, we are looking to recruit a Service Administrator.


We are looking for a flexible and committed individual to join our team in Tunbridge to efficiently & effectively undertake, implement & manage the administrative tasks relating to the workshop, technicians, and customers.


Main Duties

  • Ensure that job cards are opened for every job prior to work commencement.
  • Ensure that all job cards are then submitted back with all relevant data recorded, a supervisor signature recorded for validation and then process them for payment to the customer via I.T system.
  • Ensure all inspection records & legal certification are sent to the appropriate customer within 24 hours of job completion.
  • Ensure all vehicle asset lists are kept fully up to date of additions, deletions, and transfers.
  • Collate and keep accurate records of all fleet & associated equipment assets.
  • Support the fleet management areas of the Companies Operator Licence in accordance with legislation.
  • Collate data from fleet & O
  • Licence audits and turn into meaningful reports for senior management.
  • Ensure the accurate input of vehicle fleet defects and that they are signed off by the repairing agent/technician as well as communicated to the customer.
  • Ensure the customer is kept fully informed of work in progress (WIP) and any potential delays or unexpected work / increase in costs.
  • Ensure all work pre authorisation from the customer is authorised to proceed and appropriate purchase orders numbers supplied and recorded.
  • Work collaboratively with workshop departments to ensure timeliness of inspection & defect records and keep accurate vehicle history records in accordance with legislation.
  • Record all overtime hours, holidays, and absenteeism weekly and submit for authorisation/payment once signed off by the workshop manager.
  • Ensure purchase orders are raised, for relevant & associated fleet work.
  • Ensure parts requisitions are analysed and audited for accuracy.
  • Take workshop calls and order parts from key suppliers.
  • Ensure inspections are booked into the workshop and that the technicians forward plan for workload in advance.

Skills

  • Excellent organisational skills to complete reports on overtime, absenteeism, holidays, MOT 1st time pass rates & liaise closely with the customer.
  • Requirement to communicate advice and information effectively both verbally and in writing.
  • Requirement to identify information needs on behalf of the customer.
  • The principles of confidentiality when handling information and advice what type of information and advice may be provided.
  • Knowledge of vehicle & workshop legislation to both understand and maintain the Companies.
  • An excellent understanding of computer systems (Excel & Word)
  • The ability to pay attention to detail & prioritise workload in accordance with business and customer needs is essential.
  • Selfmotivated and able to work without supervision.
  • Professional telephone manner when dealing with internal colleagues, customer, and external suppliers.
  • Previous related fleet administration skills (Desirable but not essential)

In addition to a generous salary, you will also receive these benefits:

  • 33 Days annual leave (inclusive of statutory).
  • Salary Sacrifice pension.
  • Employee Assistance Program.
  • OnDemand GP and face to face counselling sessions.
  • Online health advice portal.
  • Retail, leisure, and Holiday discounts.
  • Dedicated training and development to support your career with our business.
  • Recommend a friend bonus.
  • Death in Service (available from day one of employment).
  • Wellbeing programme.
  • Free onsite parking.


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