Motor Claims Handler
7 days ago
Location:
Huddersfield with hybrid working.
Are you someone who enjoys providing top-tier customer service and is looking to join a company that offers various career growth opportunities? Our Downtime Management team is responsible for delivering accident management services to our clients. They ensure that all customers reporting incidents receive exceptional customer service and accurately assess incident liability for repair management.
As a Motor Claims Handler, you will be engaging with Brokers, Insurers, and Customers on a daily basis, so the ability to adapt, listen, and understand customer needs is vital. Your goal will be to focus on minimizing claim costs by efficiently managing the claim lifecycle, all while providing a warm customer experience to our clients. Join FMG as a Downtime Management Claims Handler and enjoy a range of benefits, including:
- Salary – starting from £22,369.35 per annum based on experience
- Annual leave - Starting with 24 days, increasing to 26 days with service, plus public holidays and an extra day off for your birthday
- Pension - generous employer contributions of (3%)
- Financial Benefits - including free life assurance, a save-as-you-earn scheme, an employee referral scheme, and discounts through our Benefits App at various retailers.
- Wellbeing Services - access to a colleague assistance program, mental health support, physiotherapy, cycle to work scheme, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
- Community - modern offices with great breakout areas, free parking, onsite canteen, kitchen facilities, TV area, and shower facilities. Enjoy a fully paid day dedicated to volunteering and get involved in fundraising events.
- Motoring Benefits - exclusive vehicle leasing schemes, discounted repairs, and reduced rates on weekend car and van hires
- Wagestream - a financial wellbeing app offering control over pay, saving options, financial advice, and shopping discounts.
While experience in motor insurance claims is advantageous, it is not mandatory. You should have a genuine interest in delivering exceptional customer service, along with a professional, personable, and empathetic telephone manner. Proficiency in using computer software systems and a positive 'can-do' attitude are essential. Being a team player with strong collaboration and critical thinking skills is key. About us: FMG is the UK's top independent provider of fleet incident management and specialist vehicle recovery services. We specialize in outsourced incident management support, rapid response, and recovery management for insurers and emergency services. Our customer-centric approach and dedication to superior service differentiate us. We are also part of ZIGUP, a prominent integrated mobility solutions provider operating in the UK, Ireland, and Spain. Join us in an industry-leading company, surrounded by inspiring colleagues, and pursue a thriving career. We are agile, expert, imaginative, and reliable. Keep advancing your career intelligently.
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