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Customer Service Team Leader
3 months ago
Location:
Huddersfield
Salary:
Up to £30,900 + performance related bonus
Contract:
Permanent, full-time
Are you an experienced team leader looking for a new challenge?
Do you have experience in the motor insurance industry?
Do you want to join a growing organisation who will invest in your career development?
Join our growing team in Huddersfield as a Team Leader, where we offer:
Salary- up to £30,900 + performance related bonus.
Annual leave- 33 days holiday increasing to 36 with length of service (inclusive of public holidays)
Pension- 3% Employer Contributions
Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts
Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app
Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme
Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme
FMG are the UK's leading independent provider of fleet and insurer incident management and specialist vehicle recovery services.
Due to continued growth, we are now seeking an ambitious and experienced team leader, to help drive a team of handlers to success.
The Insurance Services department is responsible for providing the very highest standards of customer service, ensuring that each customer motor incident is handled in a speedy and professional manner, according to the specific requirements of the Insurer.
As a Team Leader, you will be required to lead and manage a team of claims handlers, to ensure they provide the very highest standards of customer service and handle each incident in a speedy and professional manner.
You will also be responsible for maintaining a strong focus on operational targets, performance improvement and driving the team to success.
To be successful as a Team Leader in FMG;You'll need to be a proven people manager with strong communication and leading skills
You will also demonstrate:
A strong work ethic and ability to thrive in a busy environment
An engaging personality with excellent communication and proven people management skills
An ability to excel in your ability to get the best out of your team members, through strong hands-on coaching and performance management
A high customer and delivery focused, you will thrive on working in a target driven environment where performance improvements and innovation are constantly being pursued
A well-developed sense of financial awareness, you are someone who can see the bigger picture and work closely with peers and line managers to ensure delivery against SLA's and targets
