Customer Service Advisor

2 weeks ago


Diss, Norfolk, United Kingdom Hales Group Limited Full time

Customer Service Advisor - Temporary - Part time, 3 days per week - Diss - £9.79 per hour

Hours of work:
Monday's, Thursday's and Friday's.

8:30am to 6:00pm

Possibility of becoming a permanent vacancy.

Main Duties Include:

  • Liaising directly with customers by telephone
  • Consistently providing excellent customer service
  • Resolving queries and complaints promptly and efficiently
  • Recording details or enquiries, comments and complaints

Key Requirements:

  • Excellent communication skills across all channels including verbal & written Basic IT skills (including Excel for reporting) and the willingness to learn new skills and systems
  • Excellent attention to detail
  • The ability to effectively build rapport with customers
  • Customer service experience


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