Part-time Customer Service Assistant

1 week ago


Diss, Norfolk, United Kingdom CVS UK Ltd Full time

An exciting opportunity has arisen for a
Part-time
Customer Service Assistant to join Animed Direct on a permanent, part-time basis.

In this role, you will work as part of a team to ensure customer queries and orders are efficiently responded to and resolved.


Animed Direct was established in 2010 and sells animal medicines, pet food and accessories to customers across the UK, as well as managing distribution of a growing number of own-brand medicines to our circa 400 vet practices across the country.


Some of your key duties include the following:

  • Liaising directly with customers by telephone, consistently providing customer service excellence
  • Recording details or enquiries, comments and constructive feedback

To be successful, you will need to be able to demonstrate:

  • Excellent communication skills across all channels including verbal & written Basic IT skills (including Excel for reporting) and the willingness to learn new skills and systems
  • Excellent attention to detail
  • The ability to effectively build rapport with customers
  • Customer service experience

Hours of work:
Monday and Saturday (16 hours a week).

Location:

Combination of 1 day working from home (Saturday) and 1 day working in the office in Diss (Monday) after completion of training.

Please note that for the initial first 4 weeks training your hours will remain the same (16 hours a week) but you will be required in the office between Monday - Friday.


In addition to a salary of £20,363.20 pro rata (£9.79 per hour), we offer benefits including;

  • Up to 7 weeks holiday (with our buy/sell holiday scheme)
  • 1 day extra holiday per year up to 5 years
  • Access to our industry leading sharesave scheme
  • Enhanced maternity/paternity/adoption leave
  • Heavily discounted pet healthcare
  • Continued professional development
  • A range of flexible benefits such as Perkbox, GymFlex and Cycle to Work to suit your needs


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