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Business Support Officer

3 months ago

Cannock, Staffordshire, United Kingdom Staffordshire County Council Full time
Business Support is key to the success of our Children's Services because our Business Support teams are there, making sure things run smoothly, so that our frontline colleagues can deliver for children and families in the community. All that work in the background doesn't just happen, it takes dedicated colleagues, taking pride in their work and seeing a purpose in the work they are doing.

The post holder will be predominantly office based, although some home working is arranged on a rota basis dependant on the demands of the service.
Main Responsibilities

The successful candidate will provide core business functions in addition to working closely with team managers, social workers, professionals and partners. This will include attending and servicing a variety of statutory meetings across the District/s.
  • Servicing meetings: coordinating the circulation of agendas and relevant papers; scheduling and diary management; attendance at meetings; and taking and distributing appropriate notes. This will include child protection conferences.
  • To provide support and assistance to managers across a range of services, policies and processes.
  • Accurately input and maintain information ensuring children's/families/staff system records are kept up to date.
  • Completing a range of administrative and customer care tasks ensuring compliance with business processes and Service Level Agreements
  • Undertake a range of financial transactions including cash handling, holding/managing Purchase card transactions, placing orders for services/equipment, goods receipting on in accordance with Financial Regulations through the County Council's Finance and Procurement systems.
  • Monitoring and maintaining financial records for the service in accordance with Financial Regulations ensuring that any discrepancies are flagged to the relevant team.
  • Maintaining knowledge of legislation, policies, guidance, processes and best practice relating to the service area The Ideal Candidate

    Working in Business Support requires teamwork, good organisational skills and a good level of competency using IT systems. You'll also need:
    • NVQ Level III in Business Administration or equivalent.
    • An IT qualification equivalent to the competency level of ECDL or equivalent
    • Good communication skills because you'll interact with lots of people across the organisation and externally through phone, in person and email
    • Good organisation skills and attention to detail, as you'll be keeping data updated and you'll be working to deadlines
    • A flexible approach to work as sometimes things can change, and so you'll need to be able to prioritise work and sometimes change tasks quickly
    • A passion to always give the best service About Staffordshire County Council

      We are no ordinary county council:

      Our Values:

      The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

      Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

      We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

      We look forward and race ahead - that goes for your career too.

      Our benefits:

      We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

      In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

      Our recruitment process:

      As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

      Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

      As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.