See more Collapse

Customer Service Advisor

2 months ago

Milton Cambridgeshire, United Kingdom Taylor & Francis Group Full time

Taylor & Francis Group an Informa Business Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world.

Taylor & Francis is one of the world's largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works.

We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. Our purpose is to foster human progress through knowledge.

We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications.

Because that's the only way to find the best obtainable version of the truth and, ultimately, foster human progress.

We currently have a permanent opportunityfor a Customer Service Representativetowork as an integral part of the department by providing outstanding customer service to our internal and external customers.

This role will be mainly home based, with 1 day per week being office based.

You will therefore need to be based within a commutable distance of our office near Abingdon (Oxfordshire) or in Colchester (Essex).

Help us progress human progress through knowledge As a Customer Service Representative you will aid in our mission by...

Taking ownership of customer queries received via phone, email, live chat and in person through to resolution in line with policies/procedures, KPI's and Customer First training best practice.

Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.

On the back of customer contacts review the customer self-help portals (where they exist) and suggest new content or amendments to the relevant team.

Maintaining knowledge of department policies, processes, procedures, and systems used, developing an internal network to increase knowledge.
Providing support to team members.

Suggesting improvement ideas and assisting with the implementation of those ideas to improve customer satisfaction, increase productivity or reduce costs.

Using Salesforce to manage customer contacts and workflow in line with the SOP.
Using SAP/Salesforce to manage orders/invoicing.
You achieve personal objectives and, work to agreed KPI's and targets including quality assurance.
Previous office based Customer Service experience, including evidence of success managingcustomer queries received via phone, email, live chat and in person through to resolution
Experience of Microsoft Office and proven ability to acquire technical and systems knowledge.
A good standard of Education including English and Maths.
Experience of using a CRM system would be ideal.
An excellent work/life balance with a fantastic, flexible working culture.
~25 days annual leave per year
~3 additional discretionary days for the holiday season at the end of theyear
~Employee assistance programme – offering 24/7 well-being support
~ Share Match – Plan that matches every share purchased with two free shares.
~ Pension scheme
~ Life assurance, plus optical and medical care.

This role will be mainly home based, with 1 day per week being office based.

You will therefore need to be based within a commutable distance of our office near Abingdon (Oxfordshire) or in Colchester (Essex).


Training And Professional Development:

We're passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals.

We'll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.

Once you have submitted your application, we may get in touch with you for an initial screening conversation or ask you to complete a short video interview to enable us to better understand your skills, experience, and motivation.

This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible We strongly believe in the value of diversity in people and thought.

We embrace all walks of life regardless of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or any other protected characteristic under local law.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working.

To find out more about our business and the great career opportunities please go to our Careers Site:

Or better yet check out our LinkedIn 'Life' Page, highlighting our accomplishments, employees, and company culture.

We have other current jobs related to this field that you can find below

  • Customer Service Advisor

    2 months ago

    Milton Keynes, United Kingdom 360 Resourcing Solutions Full time

    **Customer Service Advisor** **Full Time/Permanent - Immedite start** **£27,000 basic + Bonus, OTE £32,400** **Milton Keynes** My client is looking for a **Customer Service Advisor **to join their team based in **Milton Keynes**. Paying a basic salary of **£27,000** with a bonus of up to 20% (£5400, throughout the year) **What you can expect in...

  • Customer Service Advisor Apprentice

    1 week ago

    Cambridgeshire, Eastern England, United Kingdom Hiring Wizard Full time

    Our client has an exciting opportunity for a Customer Services Advisor Apprentice to join their team! Location: Ely, Cambridgeshire Salary: £22,366 per annum plus benefits package Job Type: 2 Year Fixed-Term Contract Hours: 37 Hours per week, Monday - Thursday 8:45am – 5.00pm and Friday - 8:45am – 4.30pm Close Date: 7th of July 2024 About Us: Our...

  • Customer Service Advisor Apprentice

    1 week ago

    Cambridgeshire, United Kingdom Hiring Wizard Full time

    Our client has an exciting opportunity for a Customer Services Advisor Apprentice to join their team!Want to apply Read all the information about this position below, then hit the apply button.   Location: Ely, Cambridgeshire Salary: £22,366 per annum plus benefits package Job Type: 2 Year Fixed-Term Contract Hours: 37 Hours per week, Monday -...

  • Customer Service Advisor

    1 month ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    Customer Service Advisor6-month contract£12.00 per hourHybrid: 2 days on site and 3 days WFHHours: Monday to Friday, 08.30 - 17.00Location: Milton KeynesWe are recruiting for a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes.If you are looking for an opportunity to work for a global brand and provide excellent...

  • Customer Service Advisor

    2 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    1 month ago

    Milton Keynes, United Kingdom Response Personnel Full time

    Customer Service Advisor 6-month contract £12.00 per hour Hybrid: 2 days on site and 3 days WFH Hours: Monday to Friday, 08.30 - 17.00 Location: Milton Keynes We are recruiting for a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide...

  • Customer Service Advisor

    1 month ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    2 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Senior Customer Service Advisor

    2 months ago

    Cambridgeshire, United Kingdom Eden Brown Full time

    Local authority in the search for a** Senior Customer Service Advisor.** This is a **Contract** role based in **Cambridge**, initially until October. Here are the details of the position: *** **Job title**:Senior Customer Service Advisor **Location**:Cambridge **Type**: Contract *** - Start Date**: ASAP**: - Working Hours**:37 hours per week**: - Work...

  • Customer Service Advisor

    1 month ago

    Milton Keynes, United Kingdom Mears Full time

    Annual salary: up to £21,796.80 **Customer Service Advisor** Milton Keynes **Full Time Permanent - Up to £24,000 (prorated £21,796.80**.) **NIGHT SHIFTS 8PM-8AM **four days on, four days off rotation** We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned...

  • Customer Service Advisor

    2 months ago

    Milton Keynes, United Kingdom Bridge of Hope Full time

    Annual salary: up to £16,323.14 **Customer Service Advisor** Milton Keynes **Part Time Fixed Term - Up to £27,751 pro-rated £16,323.14** **25 hours a week working Monday - Friday** We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services...

  • Customer Service Advisor

    12 hours ago

    New Milton, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Customer Service Advisor Location: New Milton Employer: Manufacturer Salary / Rate of pay: up to £27,000 Platinum Recruitment is working in partnership with an Manufacturer in New Milton, Hampshire, who are looking for an experienced Customer Service Advisor to join their team. What's in it for you? Are you looking for a quality employer...

  • Customer Service Advisor

    2 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 6-month temporary contract £12.00 per hour Hours: Monday to Friday 09.00 - 17.30 + 1 x Saturday a month working 09.00 - 17.00 (paid at time and a half) Training fulltime on site for the first 3 weeks whilst training, then hybrid 2 days on site and 3 days WFH **Responsibilities: Customer Services Advisor** - Respond...

  • Customer Service Advisor

    1 month ago

    Milton, United Kingdom Hachette UK Distribution Full time

    **Who we are and what we do**: We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and...

  • Customer Service Advisor Apprentice

    4 weeks ago

    Over, Cambridgeshire, United Kingdom Hiring Wizard Full time €22,366

    Our client has an exciting opportunity for a  Customer Services Advisor Apprentice to join their team! Want to apply Read all the information about this position below, then hit the apply button. Location: Ely, Cambridgeshire Salary: £22,366 per annum plus benefits package Job Type: 2 Year Fixed-Term Contract Hours: 37 Hours per week, Monday...

  • Customer Service Advisor Apprentice

    4 weeks ago

    Over, Cambridgeshire, United Kingdom Hiring Wizard Full time €22,366

    Our client has an exciting opportunity for a  Customer Services Advisor Apprentice to join their team! Want to apply Read all the information about this position below, then hit the apply button. Location: Ely, Cambridgeshire Salary: £22,366 per annum plus benefits package Job Type: 2 Year Fixed-Term Contract Hours: 37 Hours per week, Monday...

  • Customer Service Advisor

    2 months ago

    Great Milton, United Kingdom Brave Human Capital Group Ltd Full time

    **Customer Service Advisor** **Location**:Great Milton **Salary**:£20,000-£25,000 **Hours**:Full Time - Monday to Friday - 8.30-5.00 **Benefits**: - Free parking on-site - Regular staff social events - Continuous opportunity for career progression and further qualifications - Supportive and friendly working environment - Paid sick leave after 1...

  • Customer Service Advisor

    2 months ago

    Great Milton, United Kingdom Brave Human Capital Group Ltd Full time

    **Customer Service Advisor** **Location**:Great Milton **Salary**:£20,000-£25,000 **Hours**:Full Time - Monday to Friday - 8.30-5.00 **Benefits**: - Free parking on-site - Regular staff social events - Continuous opportunity for career progression and further qualifications - Supportive and friendly working environment - Paid sick leave after 1...

  • Customer Service Advisor

    2 months ago

    Milton Keynes, United Kingdom Mears Full time

    About the Role : As a Customer Service Advisor, you will be working alongside Milton Keynes Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Service Advisor within...

  • Customer Service Advisor

    2 months ago

    Milton Keynes, United Kingdom FMG Repair Services Full time

    **Position**:Customer Service Advisor **Location**:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG **Salary**:£25k - £26k per year, with company benefits and bonus **Hours**: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking...