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Business Support Officer- Scale 4

2 months ago

Newry, United Kingdom Platinum Recruitment NI Ltd Full time

Job Title :
Business Support Officer

Location :
Scale - Newry

Duration : 3 Months Initially

Rate : 10.60 p/h

Hours : 35 hpw

Main Purpose of Post/Job Summary

To provide a comprehensive and flexible administrative Business Support Service working across a range of Company functions/departments as required, this will include implementing and maintaining business support service standards and providing an excellent standard of customer service for internal and external customers.

To contribute as team member to the provision of a modern, professional, high quality and responsive business support and customer focused service to support the Corporate and Businesses of the company.


Duties and Responsibilities:

  • Provide comprehensive administrative and secretarial support to a number of Officers on a daily basis including acting as point of contact for a service or department.
  • Provide seamless confidential business support and administrative cover working cross departmentally as required within the Business Support Service.
  • Provide business support to agreed service standards and standard operating procedures to ensure the highest standards of work, including effective and efficient turnaround times and work prioritisation.
  • Provide an excellent standard of customer service, including reception services and liaison with other departments of the company, external agencies and members of the public. This will include taking ownership of customer queries and complaints and following through to completion.
  • Provide advice and information to colleagues and customers on business support processes.
  • Process and maintain a range of data and document management systems, this will include filing, archiving, retrieval, research, checking for accuracy, transfer of data to other agencies in line with statutory or service level agreement requirements.
  • Prepare papers and reports actioning recommendations and maintaining follow up and manage correspondence in accordance with departmental procedures.
  • Process financial transactions, to include recording and receipt of all monies (including credit card payments), bank lodgements, updating financial records, generating and processing invoices for authorisation, purchasing goods and/or services, maintaining stock control records, assisting with financial claims and budget monitoring in accordance with financial regulations and governance.
  • Operate and monitor the companies manual and computerised booking/requisition systems in accordance with approved procedures.
  • Acknowledge correspondence received and draft, issue and respond in accordance with departmental procedures and agreed timescales.
  • Organise meetings, prepare agendas, service meetings, take minutes, distribute all relevant documents, action recommendations and maintain follow up as required.
  • Assist in the delivery of departmental projects and events, as required.
  • Assist in the maintenance of relevant Business Support Systems and Quality Management Systems including monitoring and review of systems and implementing improvements as directed.
  • Provide peer support with staff inductions, work placement students, training and development programmes in accordance with company policy and procedures.

Q2.If you hold academic qualifications in question 1 please demonstrate, by providing examples, a minimum of 6 months' previous work experience in carrying out administrative duties which included typing of letters, reports etc., and filing. If you DO NOT hold academic qualifications please demonstrate, by providing examples, that you have a minimum of 12 months' previous work experience in carrying out administrative duties which included typing of letters, reports etc., and filing.

Q3.If you hold academic qualifications in question 1a please demonstrate, by providing examples, a minimum of 6 months' previous work experience in customer service (internal and/or external customers) If you DO NOT hold academic qualifications please demonstrate, by providing examples, that you have a minimum of 12 months' previous work experience in customer service (internal and/or external customers).

Q4.Please demonstrate, by providing examples, 6 months' experience in the use of a Management Information System.

Q6.Please demonstrate by providing examples, previous experience of handling financial transactions and keeping associated records.

Q7.Please demonstrate by providing examples, previous experience of carrying out reception duties.

  • Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation._

Salary:
£10.60 per hour

Schedule:

  • Holidays
  • Monday to Friday

Education:

  • GCSE or equivalent (required)

Experience:

Microsoft Office: 1 year (required)

  • Recep

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