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Customer Support Advisor

3 months ago

Bellshill, North Lanarkshire, United Kingdom KwikFit Full time

About us
Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more.

Servicing, fleet services, fast-fit - whatever comes our way, our teams have what it takes to get the job done properly.

And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat.

You could say we've learnt to expect the unexpected


That's what it's all about for us - being there for customers in their hour of need and delivering friendly service of the highest quality when they need it most.

It's what makes our centres a valued part of their local communities.

And we're just as dedicated to our staff.

With Kwik Fit you'll be given every opportunity to develop your skills using state-of-the-art equipment and working with some of the biggest brands out there.

Sounds good, doesn't it? That's why we say, 'you can't get better'.

The role
At Kwik-Fit we strive in providing the best service possible, keeping our drivers happy and back on the road. This is where you will come in joining our Kwik-Fit family to be part of our integral team.

Joining an exciting fast paced environment where you will use your knowledge and skills to help keep our Kwik-Fit centres running smoothly and efficiently, helping us to achieve our overall business goals and objectives.

The role itself entails authorising mechanical and some tyre requests made by our Kwik-Fit centres.

You will deal directly with our centres to liaise with lease companies in obtaining this authorisation informing the centre of the decisions being made and how to proceed.

We will provide you with extensive training, helping you to gain the knowledge needed for this role.

Additional Information

  • Full time contract available 40 hours over 5 days
  • Monday to Friday, working hours between 8.15am and 6pm.
  • Saturday 8.30am until 5pm 1 in 4 rotation with day off mid week, Wednesday or Thursday
-
Hybrid working once training has been successfully completed

Key accountabilities
No two days are the same at Kwik Fit

  • Achieving key maximum performance results measured on telephone statistics, speed and accuracy.
  • Maintain high levels of customer awareness and flexibility.
  • Report areas of improvement or concern to line manager.
  • Work as a conscientious team member
  • Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times
  • Adhere to brand and part fitment within defined parameters.

Skills & experience Our friendly service and top-level mechanical expertise is a winning combination that makes us heroes in the community.

Striking that balance as a Contact Centre Agent requires a special skill set including**:

  • Proven track record of good customer relations, call centre experience and or Fast fit industry/fleet experience an added advantage.
  • Computer literate.
  • Basic keyboard skills.
  • Good telephone manner.
  • Commercial acumen.
  • Problemsolving and analysis.
  • Written and verbal communication.
  • Excellent Customer Service skills.
  • Ability to handle complex queries and challenging customer scenarios.
  • An ability to learn new systems and processes.
  • Excellent communication and relationship skills.

Other

  • 33 days annual leave including bank holidays, increasing to 38 days with service
  • Exclusive discounts at major retailers, restaurants, holidays and much more
  • Generous staff discounts for you and your family
  • Awardwinning training and development, with fantastic career prospects
  • Wide range of wellbeing support for you and your family

Job Reference:
KF14917