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IT Support Specialist

2 months ago

Bellshill, North Lanarkshire, United Kingdom Kick ICT Group Ltd Full time
Join Our Team as a Technical Helpdesk Advisor

Kick ICT Group Ltd is a leading provider of IT services in the UK, with a talented team that delivers outstanding service and value to our customers.

We are seeking a skilled Technical Helpdesk Advisor to play a key role in our continued success. As a 2nd line Technical Helpdesk Consultant, you will be responsible for providing expert technical support and resolving complex issues.

Key Responsibilities:

  • Provide in-depth technical support and troubleshooting for server and infrastructure issues
  • Work with Microsoft operating systems and firewall technologies
  • Configure and manage structured cabling and Wi-Fi connectivity
  • Support Microsoft Windows Server and Desktop Operating Systems
  • Manage server backup configuration and DNS

Requirements:

  • 5 years' experience in server and infrastructure support
  • Desktop support experience is preferable
  • Strong problem-solving skills and knowledge of Microsoft operating systems and firewall technologies

What We Offer:

  • Competitive salary
  • 30 days annual leave (plus a birthday holiday)
  • Group personal pension plan
  • Private medical insurance scheme
  • Hybrid working
  • Life cover (2 x final salary)
  • Cycle to work scheme

Kick ICT Group Ltd is committed to providing a supportive and inclusive work environment. If you are a skilled and motivated individual looking for a new challenge, we encourage you to apply for this exciting opportunity.