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Estate Manager

3 months ago

Margate, Kent, United Kingdom FirstPort (UK) Full time

Job Role:

Estate Manager (Ref 2459)nLocation:

Margate, KentnSalary:
£29,611.40 per annum plus benefitsnHours:

Monday-Friday 8am-4pm (35 hours per week) - To include Bank Holidays


The job rolenMaintain a high profile around the development / office, ensure our residents are checked within our requirements.nIn the event of an emergency, call the appropriate response team or authorities.nCarry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.nBe responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.nArrange cover for holidays and illness where necessarynHelp build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.nBuild and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.nMaintain records in line with internal procedures, ensure all data is protected and kept secure at all times.nAssist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.nWork across your local peer team of Estate Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basisnComplete your continuous professional development training and attend all training events/meetings as directed by your Area Manager and Human Resources.nRecognise the needs of your team to deliver services appropriately, identifying areas for improvement, setting action plans aligned to the business strategy.

Implementing change, manage risks and impact and monitor results. Encourage and promote your employees profile around the development, provide professional advice and guidance to all customers and employees. Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents.

Skills & ExperiencenCustomer service

- a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.nCommunication

- a natural communicator, with the ability to resolve issues and complaints effectivelynHealth & Safety

- an understanding of the importance of health & safety, experience of dealing with challenging or emergency situationsnIT

- able to operate Microsoft Office applications, and confident in learning new systemsnAdministration

- organised, methodical and experience of keeping accurate recordsnPersonal

- an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.


Who are we?nFirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales and Scotland.

With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.nFirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS).

As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.


Why choose us?nBy joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.nThe benefits of working with us can include discounted gym membership, a true work-life balance and the opportunity of growth and progression.

In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.nWe're committed to promoting diversity at FirstPort and recruit on merit.

We are an inclusive employer that prides itself in being so diverse.


What's next?nTo start your application for this role we will ask you to upload your CV and answer a few questions.nOur recruiters will work with our managers to review your CV.

If unsuccessful you will be notified.

If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.