Commercial Team Assistant

5 months ago

Margate, United Kingdom Dreamland Full time

**About us**:
Dreamland Margate is a multi-faceted business, we have a clear vision to become a year-round entertainment destination, connecting with a broad range of audiences.

Dreamland has an invigorating and bright future; the amusement park has undergone a multi-million-pound investment and is now a must-visit attraction as well as becoming one of the best indoor and outdoor music venues in the South East of England.

**What we are looking for**:
There will also be an expectation to attend most outdoor events from mid-May through to late September, to assist on social media, guest list and administration roles.

The responsibilities include the tasks below:
- **Marketing and social media**
- To support the Marketing Team and manage the content across all of Dreamland’s social media platforms.
- To develop and work within the guidelines of the marketing and social media strategy to drive all the platforms forward and deliver online campaigns.
- To grow audiences and build upon the current success of the social media platforms and develop them further.
- Scheduling and posting content on all social media platforms in accordance with the content strategy.
- Seeking out stories and creating unique quality content that can be used across all social media platforms.
- Community management ‐ monitoring and responding to comments in a timely manner.
- Staying abreast of new social media platforms and technology used, making recommendations on new platforms for Dreamland to engage in.
- Being on site during key times and attending events at Dreamland to document on social media and collating content for future use.
- Produce reports on social media post-performance/social media campaigns, including building weekly reports and event specific reporting.
- Researching and delivering external content to support and augment Dreamland’s channels.
- Working to KPIs to deliver the social media strategy.
- Researching current trends to ensure that Dreamland Margate is at the forefront of any relevant movement.
- Respond to image requests received by the Marketing Team.
- Assist with the collection of content (video and images) for the park, events, and any other opportunities.
- Assist in the management and schedule of the on-site digital screens.

**Commercial and corporate events**
- Assist with the operations of corporate events, park events and private events, including event setup, and on the day operational support.
- Carry out research to help develop new and upcoming park events, liaising with local traders and participating businesses where required.
- Respond to inbound sales enquiries assigned by the Commercial Manager
- Monitor and update external venue listing sites.
- Facilitate advance amusement park sales, including but not limited to bulk ride token purchases for large groups.
- Assist, as required, in booking staff to the agreed levels (of Managers, Supervisors, Stewards, Security Officers, Medics, Fire & Safety Officers, Guest Experience, Cleaning, IT and Estates support) for all our allocated events to ensure that they meet the agreed level and any risk assessed requirements.

**Live events and programming**
- Administrative support to the events and programming team - creating spreadsheets, documents, presentations, record keeping, filing, printing, laminating, etc.
- Ensuring the contract process is closely monitored and kept up to date for all self-promote and promoter hire shows.
- To manage the programming diary, reporting on availability, logging activity on the booking system and updating event information.
- Any other ad-hoc event related tasks in support of the live music programme or park wide events.
- Collating artist itineraries and internal/external advancing documentation, including accommodation and travel organisation if self-promoted.

The above list is not exhaustive and owing to Dreamland varied operational needs individuals may be required to carry out additional duties.

**Person Specification**

**Essential**
- Experience in social media management.
- Experience of working in a commercial events team.
- Experience of working in a venue or events site.
- A good working knowledge of operational requirements surrounding different types of events.
- Excellent communication & organisational skills
- Ability to plan ahead.
- Demonstrate a strong attention to detail.
- Demonstrate analytical approach to problem

solving.
- Ability to work on own initiative and as part of a team.
- Solid knowledge of Microsoft Office (word, excel, powerpoint) and internet software.

**Desirable**
- Experience of PRS Returns.
- A basic understanding of event production.
- Event Management experience.
- Experience of using systems such as Sprout Social and MailChimp.
- Customer Service experience.

**What we can do for you**:
So, if you are ready to become part of the team at Dreamland and be part of its exciting future we offer in return:

- Competitive salary
- Holiday Allowance of 31 days risin

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