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Baggage Service Agent

2 months ago

Edinburgh, Edinburgh, United Kingdom Menzies Aviation Full time

Job Details

Description

As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to carriers, and assist customers with travel information.

Key Responsibilities

Ability to read IATA tickets to determine flight departure times and connecting carriers Screens all interline passengers prior to placing bags on the interline return belts Ensures baggage tagging is correct Direct and assist passengers with mis-checked or short checked bags Handles misplaced/lost baggage claims and provides reports to Carriers Evaluates customer's need concerning airline locations Is able to meet the Station's attendance standards Other duties as assigned

Qualifications

Must be at least 18 years of age Must pass a pre-employment drug screen Ability to proficiently read, write and speak English Must be comfortable lifting 70lbs Must be able to stand for long periods of time at the ticket counter and Arrivals areas Must pass FBI background check and obtain US Customs seal Must be available and flexible to work variable shifts including weekends and holidays Prior Customer Service Experience Strongly Preferred Intermediate Computer Skills Required

Benefits

Flight Benefits with United Airlines Advancement Opportunities Health, Dental, Vision, 401K Life and Short-Term Disability Insurance Paid Vacation Paid Training Uniform Provided

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee must regularly lift and/or move up to 70 lbs

Qualifications

Skills

Behaviors

Required

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well :

Motivations

Required

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Self-Starter

: Inspired to perform without outside help

Goal Completion

: Inspired to perform well by the completion of tasks

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals :

Education

Preferred

High School or better.

Experience

Licenses & Certifications

Required

EMPLOYEE BADGE

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