Service Designer

2 weeks ago

London, Greater London, United Kingdom Genomics England Full time
Company Description

Genomics England partners with the NHS to provide whole genome sequencing diagnostics.

We also equip researchers to find the causes of disease and develop new treatments - with patients and participants at the heart of it all.


Our mission is to continue refining, scaling, and evolving our ability to enable others to deliver genomic healthcare and conduct genomic research.


We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.


Job Description:


We're scaling our Design & Research practice and, as part of this growth, we're expanding our brilliant Service Design team.


As such, we're looking to hire multiple Service Designers, and welcome applicants from all different backgrounds who can bring a diverse range of skills, experience and ideas.

All of our roles will suit hands-on practitioners and we can accommodate designers from midweight to principal level.


As a Service Designer at Genomics England you will lead the design of end-to-end service journeys and work closely with service owners, programme leads and other cross functional partners to bring these services to life.


You'll be responsible for translating user needs and bringing a human-centred approach to designing services that are capable of solving high complexity problems spanning multiple teams/domains.


In addition to designing cutting-edge healthcare services, you will play a crucial role in advancing our own design capabilities by improving standards and processes, participating in our Design Studio critique sessions and coaching more junior members of the team.


As with all our design roles, we'll try to mould the position to your skills, experience and professional aspiration; thus giving you the opportunity to do more of what you love and create a platform for you to take your career to the next level.


Skills and Experience for Success:

  • Handson service design experience.
  • A portfolio showcasing your ability to design & launch complex services that improve users' lives.
  • Deep expertise in humancentered design and systems design.
  • Able to translate insights, user stories and requirements into design solutions.
  • Can deliver well thoughtout user journeys / service blueprints (including pain points & areas of opportunity).
  • Experienced in influencing teams to build services that are equitable, inclusive and truly serve the needs' of users.
  • A strategic thinker who can articulate design decisions and strategies to influence a service strategy and roadmap.
  • Equally comfortable working collaboratively or autonomously.
  • Strong organisational skills, including the ability to prioritise tasks and meet deadlines.
  • Great communication & storytelling skills.
  • An advocate of agile working.
  • A desire to continually improve work through giving and receiving feedback.
  • You keep up to date on relevant technical, societal, scientific innovation and change in the world to feed into your work, ensuring it stays relevant.
In-house experience within healthcare and / or the public sector is desired but not essential.

Additional Information


Being an integral part of such a meaningful mission is extremely rewarding in itself, but in order to support our people, we're continually improving our benefits package.

We pride ourselves on investing in our people and supporting them to achieve their career goals, as well as offering a benefits package including:

  • 30 days' holiday (plus bank holidays), with additional days for long service awards
  • A generous pension scheme of up to 15% combined contribution
  • Life Assurance (3 x salary)
  • Individual learning budgets for every colleague, a Blinkist account and a wide variety of courses on our portal
  • A wide variety of wellness benefits including Gympass, a Headspace account, free weekly Yoga classes
  • Enhanced maternity & paternity benefits
  • Blended working arrangements
Talk to our Talent Team and find out how a career with Genomics England will benefit you.

LI-Hybrid

Genomics England operates a blended working model as we know our people appreciate the flexibility. We expect most people to come into the office 2 times each month as a minimum. However, this will vary according to role and will be agreed with your team leader. For some people this is 1 day a quarter, for others it is several days a week. There is no expectation that staff will return to the office full time unless they want to.

The exception would be some of our roles that would require you to be on site full time e.g., lab teams, reception team.

Our teams and squads have, and will continue to, reflect on what works best for them to work together successfully and have the freedom to design working patterns to suit, beyond the minim

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