Service Designer

2 weeks ago

London, Greater London, United Kingdom Experis LTD Full time

Role Title:
Service Designer

Location:
London, UK (remote till Covid-19)

Duration: 6 Months

Rate:
£640 per day via umbrella company

Brief overview of the business areas


Cyber Education and Awareness is a key enabler in the roll out of the Bank's DevSecOps strategy, in particular supporting developers to be 'secure by design'.

We want to reimagine how and where we serve cyber education and awareness activities to shift mind-sets;not only training developers to code more securely but also have a secure mind-set earlier on in the development process.


What you will be doing


This role is particularly focused on better understanding the needs and building out personas of software developers (including 'Security Champions' referred to as Application Security Leads) and Cyber SMEs - although the research may extend to other engineeringand development disciplines.


We are looking for a Service Designer who is agnostic in their research and strategic thinking, experienced in working with highly technical end users to accurately map, deep dive issues and report the current state of services.


The role holder will also work with insight from vulnerability management to envision and design a new ecosystem between Cybersecurity and the end user and the next version of services based on deep understanding of customer needs.

As well is reimaging howwe serve cyber education and awareness to developers, the team is also transforming cyber education services to other groups within the bank.


The Service Designer contributes to activities on this transformation including prioritisation, colleague workshops, complex people and technology mapping and service definition.


The Service Designer is responsible the delivery of service design artefacts, engaging with multi-disciplinary teams of business people, architect and engineers.


As a Service Designer, you will:

  • Provide creative insight based upon provable research for multi-disciplinary teams, ensuring high quality results.
  • Use design research techniques to uncover customer needs and pain points.
  • Understand, analyse and map complex journeys and processes.
  • Develop service concepts, blueprints and other service design artefacts.
  • Establish and manage relationships.

Your experience:

  • Relevant experience in service design or related role such as user experience design or design research
  • Experience in a role working across multidisciplinary teams to produce coherent and effective design solutions
  • Passionate about service design creating humancentred services.
  • Knowledge of existing and emerging service design tools and methods.
  • Strong communication skills both verbal and written.
  • Experience in running online and offline workshops.
  • Proven history of delivering results on time and within budget.
  • Provable Service Design (UX Strategy) experience
  • Accustomed to working collaboratively with clients and crossfunctional team members.

Set yourself apart:

  • Experience with quantitative research methodologies and drawing insights from data.
  • Experience of Lean and Agile DevOps Transformation from a Service Design perspective
  • Knowledge of Enterprise Architecture, Engineering Experience in Global Companies
If you feel you are suiitable for this position, please be sure to submit your CV.

  • Uiux Designer

    2 weeks ago

    London, Greater London, United Kingdom EXL Service Full time

    Overview:EXL (NASDAQ:EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world's leading corporations. EXL was founded...

  • Design Services Designer

    2 weeks ago

    London, Greater London, United Kingdom Brio Digital Full time

    Brio Digital is currently assisting a Health Tech consulting firm that is seeking a service designer for a sizable project in the public sector.About the Job: In this role as Senior Service Designer (Contract), the selected candidate will be responsible for leading the design strategy for new products and services, ensuring a user-centric approach throughout...

  • Design Services Designer

    2 weeks ago

    London, Greater London, United Kingdom Financial Ombudsman Full time

    Service Designer Are you looking for a role that enables you to design innovative service solutions, optimise service delivery, and create exceptional customer experiences? Contract : Permanent Transformation Projects Enablement Manager Our permanent hybrid policy sees us all working at least four days across a fortnight in the office At the Financial...

  • Design Services Designer

    2 weeks ago

    London, Greater London, United Kingdom Isrecruit Full time

    Sign in to save Service Designer at ISR Recruitment . Senior Recruitment Consultant | ISR Recruitment Limited | You will be joining a vibrant team focused on delivering as a Service Designer that will see you embark on a thrilling journey consulting alongside a range of agile cross-functional squads, where your expertise in User Centered Design (UCD) and...

  • Design Services Designer

    2 weeks ago

    London, Greater London, United Kingdom ISR Recruitment Full time

    You will be joining a vibrant team focused on delivering as a Service Designer that will see you embark on a thrilling journey consulting alongside a range of agile cross-functional squads, where your expertise in User Centered Design (UCD) and User Experience (UX) will shape ground-breaking digital transformation projects across a spectrum of vital digital...

  • Design Services Designer

    2 weeks ago

    London, Greater London, United Kingdom Alomundus Full time

    Job Title: User Researcher at Alo Mundus- Conducting in-depth interviews, surveys, and usability tests to comprehend the needs, challenges, and behaviors of our users.- Creating service blueprints and customer journey maps to visualize user interactions effectively.- Utilizing research insights to brainstorm creative solutions for enhancing user experience.-...

  • Content Designer

    2 weeks ago

    London, Greater London, United Kingdom UK Civil Service Full time

    Job summaryOpportunity to tell the story of how Ofgem works to protect energy consumers.�Ofgem is Great Britain�s independent energy regulator. Ofgem�s purpose is to protect energy consumers, especially vulnerable people, by ensuring they are treated fairly and benefit from a cleaner, greener environment.�This is an exciting time to join our Content...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Brio Digital Full time

    Brio Digital collaborates with a Health Tech consultancy searching for a skilled Senior Service Designer for a significant project in the public sector.Job Title:Senior Service Designer (Contract)Location: UK WideContract Duration: 5 MonthsRate:£575/day Inside IR35Service Designer Key Responsibilities:Design Leadership:Set the design strategy for new...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Brio Digital Full time

    Brio Digital are currently supporting a HealthTech consultancy who are looking for a contract service designer for a large piece of work in the public sector.Job Title:Senior Service Designer (Contract)nLocation:UK WidenContract Duration:5 MonthsnRate:£550/day Inside IR35nNHS Experience is absolutely essential*Service Designer Key Responsibilities:nDesign...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Brio Digital Full time

    Brio Digital are currently supporting a HealthTech consultancy who are looking for a contract service designer for a large piece of work in the public sector. Job Title: Senior Service Designer (Contract) Location: UK Wide Contract Duration: 5 Months. Rate: £550/day Inside IR35 ****NHS Experience is absolutely essential**** Service Designer Key...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Brio Digital Full time

    Brio Digital is currently supporting a Health Tech consultancy that is looking for a contract service designer for a large piece of work in the public sector.Job Title: Senior Service Designer (Contract)Location: UK WideContract Duration: 5 Months.Rate: £575/day Inside IR35Service Designer Key Responsibilities:Design Leadership: Lead the design strategy for...

  • Experience Designer- Researcher

    2 weeks ago

    London, Greater London, United Kingdom Parliamentary Digital Service Full time

    Generating insights into the users of our digital products and services, you will act as the customer's champion.We will look to you to guide the design process with skill and tenacity as you: plan, design and conduct wide-ranging analysis from briefs through to final reports build a high-performing culture that truly values user insights promote a...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Experis Full time

    Outside IR35, Regular Travel, IT Service Design, Cyber Digital Transformation,My leading client is looking for a Service Designer with a focus on working on Cyber Security projects and you must be really keen on travel into Europe on a regular basis. You will must have experience of providing responsibility for the ownership and leadership of all service...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Stealth iT Recruitment Full time

    What you'll do:Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. Champion...

  • Design Services Designer

    2 weeks ago

    London, Greater London, United Kingdom Optic Group Full time

    Job Description CMF Designer - Colours Materials & Finishes - Contract - LondonOptic Group provide end to end innovative Design Services using cutting edge tools and technology to bring our clients ideas to life in CGI , 3D and immersive interactive experiences; We are highly skilled, experienced experts who have built a strong reputation as a trusted...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Brio Digital Limited Full time

    Direct message the job poster from Brio Digital Lead Consultant - Let's Talk Data & AIHelping Businesses Build The Best Data Teams. Brio Digital are currently supporting a HealthTech consultancy who are looking for a contract service designer for a large piece of work in the public sector. Job Title: Senior Service Designer (Contract) Location: UK Wide...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Financial Ombudsman Full time

    Service Designer Are you looking for a role that enables you to design innovative service solutions, optimise service delivery, and create exceptional customer experiences? Contract : Permanent Transformation Projects Enablement Manager Our permanent hybrid policy sees us all working at least four days across a fortnight in the office At the Financial...

  • IT Service Designer

    2 weeks ago

    London, Greater London, United Kingdom CBSbutler Full time

    IT Service Designer (Service Transition Management)Location: Preston, Frimley or Filton (1 day p/quarter in office)Salary: £50,000 - £60, % Bonus + excellent bens.What you'll be doing - IT Service Designer (Service Transition Management)Designing Services for optimal availability via introduction of robust proactive service management processes and...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Financial Ombudsman Full time

    Looking for a fresh challenge? Explore our current job opportunities. If you come across a position that resonates with you, we encourage you to go for it.Exciting Opportunity as a Service Designer at Financial Ombudsman ServiceDo you aspire to design cutting-edge service solutions, enhance service delivery, and craft outstanding customer...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Alomundus Full time

    User Experience ResearcherAs a User Experience Researcher at Alo Mundus, your mission is to dive deep into the minds of our users to uncover their needs, struggles, and behaviors. User Research: Conducting insightful interviews, surveys, and tests to gain a profound understanding of user needs and behaviors. Service Mapping: Developing detailed service...