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Customer Experience Assistant Mtr Elizabeth Line
3 months ago
Job description
Are you passionate about delivering outstanding customer service?
STM Group (UK) Ltd are recruiting for Customer Information Assistants to join its team, working for one of its major railway clients MTREL - an award-winning UK train operator delivering the Elizabeth line for London.
With continuous training, development and support, you can be assured that you will have a fantastic career with STM
This position is full time averaging 35-40 hours per week, the contract provides security as it is a minimum 20 hour a week contract.
We require dedicated and flexible operatives that are able to commit to shift timings between 04:30am and 1am finishes, these will be at locations across the east section of the prestigious Elizabeth Line, from Stratford to Shenfield.
Free travel during working hours between Stratford to Shenfield using the Elizabeth Line service.
Duties of the role include (but are not limited to):
- Carry out announcements and monitor live train running information, in a clear and concise manner that customers can understand.
- Ensure high levels of customer service are provided at all times in a polite and courteous manner
- Assist customers with ticket purchases / information from TVM machines utilising individuallyissued iPads and associated Applications whilst working about the station Operate / staff any gatelines in line with Company requirements
- Will need to be able to use and interpret live train running and transfer this into announcements for customers.
- Liaising and communicating with the control team.
- Assist with disabled passengers whilst they are on or around the station
- Assist in the coordination of buses, local or Rail Replacement if train service disruption dictates
- Access to the Company Healthcare and Pension scheme
- Access to the STM exclusive Benefits Platform, offering a wide range of employee options from retailer discounts to financial advice and wellbeing support
- Bespoke learning and development, through the STM "SEED" elearning platform
- Working with a diverse, friendly, "One Team" culture.
- Flexible working, supporting a positive work/life balance.
Salary:
£13.42 per hour
Benefits:
- Company pension
- Employee discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability
Experience:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location:
In person
Reference ID:
Customer Experience Assistant MTR Elizabeth Line
Expected start date: 21/05/2024
