See more Collapse

Assistant Experience Operations Manager

2 months ago

South Yorkshire, United Kingdom FPMR Ltd Full time

You have responsibility for the daily management of the Residence under the direction of the Operations Manager and via the Company's monitoring procedures.

You will be responsible for ensuring a high standard of customer service and administration is provided at all times in order to maintain operational standards and to maximise revenue generation.

A main focus of the role is ensuring that the residence runs efficiently and cost effectively in line with company policies and procedures.

Financial management is a main focus of the role with responsibility, in conjunction with the Operations Manager, for the daily management of budgets and cost control.

The close working relationship with the Operations Manager and the local team is critical to the success of this role and the Residence.

It is essential that you have the ability to work on your own as well as part a team and can communicate effectively at all levels.

The role is a hands-on position which will require you to be able to balance the serious aspects of the role while providing a social and fun atmosphere to create a community where students want to live and work
Business Development

  • Actively support the Operations Manager in leading the business and revenue generating opportunities by working with the Operations Manager, as required, to:
o complete sales viewings;
o manage the student renewal and expansion process; and
o instigate and/or wholly participate in promotional & marketing activities.
Customer Care

  • Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers' expectations and service levels, and in line with the National Code of Standards and company own procedures.
  • Engaging with residents to help provide a 'home-from-home' experience.
  • Be fully conversant with the residences' Mental Health awareness protocols; be able to direct students to specialist resources and be able to deal with emergency situations if they arise.
Daily Management

  • Daily management of the residence to the high standards by interpreting and implementing policies and procedures.
  • Ensure daily night services log has been checked and any appropriate action required has been taken or escalated to the Operations Manager.
Maintaining Management Standards

  • Assist with the operation of the residence and deputise in the Operations Manager's absence.
  • Implementation of (and ensuring the residence's adherence to) the Company's systems and processes for monitoring standards and audits within the residence.
Financial Management

  • Effective and accurate credit control to ensure no outstanding debt on client accounts, taking remedial actions to collect outstanding debt in line with policies and procedures.
  • Use of StuRents, to input financial information and to extract important financial information.
  • Ensure billing is completed in line with company procedures.
  • Maintain full and up-to-date knowledge of the Company's cash-handling procedures and ensure all relevant staff are competent in the appropriate handling of cash within the residence.
  • Transaction management through full and correct receipting and use of all financial and booking systems.
Health & Safety

  • Follow policies and procedures dictated by current H&S legislation.
  • Along with the Operations Manager ensure that health and safety checks are completed including fire alarm testing, emergency light testing, monthly checks, emergency equipment and emergency evacuation practices.
Maintenance, Cleaning & Visual Standards

  • Ensure reactive maintenance work is carried out promptly and in line with the national Code of Standards. Planned maintenance is carried out in line with residence requirements .
  • Liaise with maintenance technician and contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures.
  • Ensure all legislative requirements for cleaning and maintenance are met through implementation of company policies and operating practices.
  • Ensure that a high visual standard is maintained to ensure brand compliance and a high standard of presentation is maintained throughout the residence.
Reporting, Audits and Compliance

  • Assist Operations Manager with month-end reports in line with company procedures.
  • Keep OM fully updated with pertinent issues, requesting involvement where necessary/appropriate.
  • Ensure compliance in all areas by keeping up to date records in line with company policy.
  • Liaise with maintenance contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures.
Team Management and Training

  • Assist the OM with the management of the housekeeping and maintenance team in all aspects from recruitment, performance management, communication, employee relations and off-boarding within the guidelines defined by HR policy in line with employment legislation.
  • Manage holiday and lieu requests for housekeeping and maintenance team, ensuring adequate cover for the residence at all times and ensure Breathe HR is updated on a regular basis. Manage leave to ensure that minimal amounts (if any) require to be carried forward to the following calendar year.
  • Assist the OM with the management of poor performance and absence management in line with company procedures and guidelines.
  • Ensure mandatory training is undertaken by housekeeping and maintenance team, ensuring that these team members have the appropriate skills in order to effectively carry out their job role.
  • Provide and recommend training and development as part of the performance appraisal system. PMR are seeking a Maintenance Technician to work onsite at our client's Purpose Built Student Accommodation development in Nottingham.

Working Hours:
Monday - Friday, 37.5 hours per week
Our client's Maintenance Technicians undertake minor reactive repairs and carry out planned ... PMR are seeking a Maintenance Technician to work onsite at our client's Purpose Built Student Accommodation development in Leicester.

Working Hours:
Monday - Friday, 37.5 hours per week
Our client's Maintenance Technicians undertake minor reactive repairs and carry out planned m... PMR are seeking a Maintenance Technician to work onsite at our client's Purpose Built Student Accommodation development in Liverpool.

Working Hours:
Monday - Friday, 37.5 hours per week
Our client's Maintenance Technicians undertake minor reactive repairs and carry out planned m... #J-18808-Ljbffr

We have other current jobs related to this field that you can find below

  • Guest Experience Agent

    2 months ago

    South Kensington, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Supporter Experience Manager

    3 weeks ago

    South Yorkshire, United Kingdom BREAST CANCER NOW Full time

    About usAll the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.  The brightest...

  • General Manager Designate

    1 week ago

    Reading, South East, United Kingdom Operations Full time

    The Botanist are recruiting a General Manager, Designate for the Berkshire and Buckinghamshire regions!Please make an application promptly if you are a good match for this role due to high levels of interest.We're explorers of the extraordinary, and we're on the lookout for like-minded people to deliver out-of-this-world experiences with feel-good food and...

  • Regional Service Operations Manager

    4 weeks ago

    South Yorkshire, United Kingdom ASSA ABLOY Full time

    Career Opportunities: Regional Service Operations Manager - North Requisition ID Posted - ASSA ABLOY Entrance Systems Ltd - BSI DB Nordic Europe - GBR: England (Churchill Way, Sheffield) - General Management - Posting Country (1) - Yes - Entry level - Travel Required: 31%-60%  Job Description Print Preview Regional Service Operations Manager – North...

  • Stores Operative

    2 months ago

    South Yorkshire, United Kingdom British Red Cross Full time

    About The Role Stores Operative ( positions) Location: Acres Hill Lane, Sheffield S LRContract Type: PermanentHours: hours per weekSalary: £, per annum based on hours per week Are you a team player with experience of working in stores / warehouse environment?  Our Mobility Aids Service supplies wheelchairs to people in need. This service has such a...

  • Operations Shift Manager

    4 weeks ago

    Rotherham, South Yorkshire, United Kingdom Pertemps Full time

    Job Title: Operations Shift ManagerLocation: Brinsworth, UKSalary: Up to £60k with fantastic benefits including enhanced annual holidaysHours: Full Time - Site based role no Hybrid workingOur client is the UK and Ireland's leading provider of industrial, medical, and special gases, supplying to a vast range of industries including aerospace, healthcare,...

  • Regional Service Operations Manager

    4 weeks ago

    South Yorkshire, United Kingdom ASSA ABLOY Full time

    Career Opportunities: Regional Service Operations Manager - North (30598) Requisition ID 30598 - Posted - ASSA ABLOY Entrance Systems Ltd - BSI DB Nordic Europe - GBR: England (Churchill Way, Sheffield) - General Management - Posting Country (1) - Yes - Entry level - Travel Required: 31%-60%  Job Description...

  • Supporter Experience Manager

    3 weeks ago

    Conisbrough, South Yorkshire, United Kingdom BREAST CANCER NOW Full time €37,000 - €44,000

    About us All candidates should make sure to read the following job description and information carefully before applying. We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.  The brightest minds in...

  • Supporter Experience Manager

    3 weeks ago

    Conisbrough, South Yorkshire, United Kingdom BREAST CANCER NOW Full time €37,000 - €44,000

    About us All candidates should make sure to read the following job description and information carefully before applying. We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.  The brightest minds in...

  • Operative + HGV

    1 week ago

    South Yorkshire, United Kingdom Adler & Allan Full time

    Multi-Skilled Technician + HGV Doncaster Full time/ Permanent Competitive salary + Enhanced Overtime If you have skilled hands and a sharp mind in grounds work, civils, drainage, HGV/ADR driving, laboring or PPM then look no further as Adler and Allan have you covered! Start on the ground floor and work your way up – literally! Our team...

  • Operations Manager

    2 days ago

    Yorkshire, UK, United Kingdom The Gilchrist Collection Ltd Full time

    Operations ManagerHackness Grange - ScarboroughAre you passionate about orchestrating flawless events in a stunning, romantic setting? We are seeking an experienced Operations Manager to join our dynamic team. This role is pivotal in ensuring the seamless execution of weddings and events, overseeing all operational aspects from planning to execution. The...

  • Guest Experience Manager

    2 weeks ago

    Cardiff, South Glamorgan, Wales, United Kingdom Clayton Hotel Cardiff Full time

    Guest Experience Manager – Cardiff Clayton HotelWe have a fantastic new vacancy for Guest Experience Manager in the excellent Cardiff Clayton Hotel.Clayton Hotel Cardiff is a 4 star hotel located in the heart of Cardiff city at the bottom of St.Mary's Street. Location is everything at Clayton Hotel Cardiff, with the train and bus stations only a...

  • Hotel Guest Experience Manager

    1 month ago

    Bristol, South West, United Kingdom Clayton Hotel Bristol Full time

    Hotel Guest Experience Manager - Clayton Hotel Bristol City The following information provides an overview of the skills, qualities, and qualifications needed for this role.We have an exciting new opportunity for a Guest Experience Manager in the Calyton Hotel Bristol City.This unique hotel comprise of 255 guest bedrooms, 7 meeting rooms, 140 Seater...

  • Lead Operator

    4 weeks ago

    Doncaster, South Yorkshire, United Kingdom Wienerberger Full time

    Internationally successful: The Wienerberger Group Come and join us as a Lead Operative at our Sandtoft site in Doncaster! The Lead Operative will assist the Team Leader to manage the department and to help the team to achieve production, quality and safety targets. You will also line manage a number of Operators, providing them with technical expertise,...

  • Fibreglass Operative

    3 months ago

    South Yorkshire, United Kingdom Jark Full time

    My client in the Carcroft area of Doncaster are looking for x 3 Fibreglass Manufacturing Operatives. Main Duties - Laminating and decorating the children’s rides’ bodies with gel coat - Using wax systems to maintain the quality of moulds - Hand gelling / decorating mould surfaces - Cutting materials using templates and dimensions specified - Hand laying...

  • Assistant Conference

    3 months ago

    South Cerney, United Kingdom De Vere Full time

    Assistant Conference & Events Operations Manager Ready to help manage an exceptional Conference & Events operation? De Vere Latimer Estate in Chesham offers 27 flexible spaces for weddings, conferences, meeting rooms, training and teambuilding across three distinctively different spaces. From the recently refurbished Waterhouse suite which...

  • Operations Manager

    2 weeks ago

    South Woodford, United Kingdom Elev8 Engineering Ltd Full time

    Kayman Recruitment we're looking to bring in an operations Manager with experience in the recruitment industry. We're a global recruitment business with staff in London, USA and Cape Town, SA. We specialise in Rec2Rec having operated in this space now for 12 years. We're looking for someone that possess the ability to work at pace, on several...

  • Assistant Store Manager in Training

    1 month ago

    Doncaster, South Yorkshire, United Kingdom Skechers Full time

    Skechers Assistant Store Manager - Doncaster Skechers is a global leader in the footwear industry, known for our innovative designs, superior comfort, and a commitment to providing the ultimate walking experience. As a brand that transcends boundaries and trends, Skechers has become synonymous with fashion-forward and comfortable footwear. Our retail...

  • Assistant Store Manager in Training

    4 weeks ago

    Doncaster, South Yorkshire, United Kingdom Skechers Full time

    Skechers Assistant Store Manager - Doncaster Skechers is a global leader in the footwear industry, known for our innovative designs, superior comfort, and a commitment to providing the ultimate walking experience. As a brand that transcends boundaries and trends, Skechers has become synonymous with fashion-forward and comfortable footwear. Our retail...

  • Operations Management Graduate

    2 months ago

    South Shields, United Kingdom Port of Tyne Full time

    **OPERATIONS MANAGEMENT GRADUATE** **STARTING SALARY £23,500 PER ANNUM & COMPETITIVE BENEFITS** **FIXED TERM CONTRACT - 24 MONTHS** Working closely with Operational Management Team you will gain a detailed understanding of the Port’s various operational areas and will assist with reviewing, identifying and recommending improvements in planning,...