Current jobs related to Guest Experience Manager - Cardiff South Glamorgan, Wales - Clayton Hotel Cardiff

  • Assistant Manager

    4 weeks ago

    Cardiff, South Glamorgan, Wales, United Kingdom Toby Carvery Full time

    No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Assistant Manager at Toby Carvery - Whitchurch, you'll bring your experience to the table, supporting the General Manager in leading your team to success. Through your...

  • Operations Manager

    4 weeks ago

    Cardiff, South Glamorgan, Wales, United Kingdom Hilton Cardiff Full time

    Salary - COMPETITIVEWe are currently recruiting for an Operations Manager to join and lead our Truly Talented team. What we offer Competitive Salary per annum Full-time, 40 hours per week Your role You will have an entrepreneurial spirit, a passion for hospitality and a proven track record of growing fantastic teams by leading from the front, while keeping...

  • Maintenance Manager

    1 month ago

    Cardiff, South Glamorgan, Wales, United Kingdom Mercure Cardiff Holland House Hotel & Spa Full time

    Would you like to work for a company that gives you: £250, up to £1000 cash incentives when referring a friend to come and join our team - T&Cs apply Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up. Rewards your hard work by offering you the below team benefits when you join us: Meals provided whilst...

  • Meeting and Events Operations Supervisor

    1 month ago

    Cardiff, South Glamorgan, Wales, United Kingdom Mercure Cardiff Holland House Hotel & Spa Full time

    Would you like to work for a company that gives you: £250, up to £1000 cash incentives when referring a friend to come and join our team - T&Cs apply Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up. Rewards your hard work by offering you the below team benefits when you join us: Meals provided whilst...

  • Senior Chef de Partie

    1 month ago

    Cardiff, South Glamorgan, Wales, United Kingdom Mercure Cardiff Holland House Hotel & Spa Full time

    Would you like to work for a company that gives you: £250, up to £1000 cash incentives when referring a friend to come and join our team - T&Cs apply Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up. Rewards your hard work by offering you the below team benefits when you join us: Meals provided whilst...

  • Chef De Partie

    1 month ago

    Cardiff, South Glamorgan, Wales, United Kingdom Holiday Inn Cardiff Full time

    The Opportunity We are currently seeking a skilled and enthusiastic Chef de Partie to join our culinary team at our hotel. As a Chef de Partie, you will be responsible for managing and overseeing a specific section of the kitchen, ensuring the highest standards of food preparation and presentation are consistently met. You will be passionate about cooking...

  • Public Relations Manager

    1 month ago

    Cardiff, Wales, Wales, United Kingdom Blue Legal Full time

    A Top 100 national law firm, known for its comprehensive legal services, is seeking a PR Manager to join their Cardiff office. As a PR Manager, you will play a pivotal role in shaping the firm’s public image, and the delivery of strategic PR campaigns to strengthen the firm's reputation. You will be responsible for crafting press releases, managing...

  • Property Manager

    1 month ago

    Cardiff, Wales, Wales, United Kingdom FirstPort Full time

    Job role: Property Manager - People ManagerLocation: Field Based (covering a portfolio in/around Cardiff / Swansea)Hours: Monday- Friday: 9am-5pmSalary: Competitive salary plus a cash car allowance of £4,500The Job Role As a Property Manager- People Manager you will contribute to our vision of being the UK's favourite property manager, as recognised by...

  • Assistant Manager

    1 month ago

    Cardiff, Wales, Wales, United Kingdom Zachary Daniels Full time

    Assistant Manager Cardiff | Sector | Fashion Retail | Salary Up to £28,000 plus a great package Role: You will be the Assistant Manager of a fabulous store in Cardiff. You will ensure that all day-to-day operational aspects of the store are managed effectively. You will be at the forefront of creating an exceptional environment for customers to come in and...

  • Infrastructure Manager

    1 week ago

    Cardiff, Wales, Wales, United Kingdom RedRock Resourcing Full time

    Cloud Infrastructure ManagerCardiff 1 - 3 times per week£65k Plus Standard Banking Benefits Join an exciting start-up bank as they revolutionise the financial services industry with innovative solutions and a customer-centric approach. They are seeking a talented Cloud Infrastructure Manager to work closely with outsourced technical teams and providers to...

  • Pricing Manager

    6 days ago

    Cardiff, Wales, Wales, United Kingdom Harnham Full time

    PRICING MANAGERCARDIFF TWICE A MONTHUP TO £60,000 This is a great opportunity at a very data-driven insurance company, involved in pricing analytics/ modeling! THE COMPANY:Analyzing large sets of data using SQLWork on GLM models using Python and/or SASModel customer behaviour and make recommendations for changes in pricingManage a dynamic insurance...

  • Technical Manager

    3 months ago

    Cardiff, Wales, Wales, United Kingdom Scantec Recruitment Full time

    Scantec recruitment are working in partnership with a fantastic, leading FMCG Food Manufacturer at their Cardiff Factory. Your role will be to ensure that products on site are made to the highest quality and food safety standards, providing governance and leadership the site cross functional manufacturing team. This role acts as the most senior technical...

  • Business Manager

    1 month ago

    Cardiff, Wales, Wales, United Kingdom Yolk Recruitment Ltd Full time

    Business ManagerYolk Recruitment are partnered with a consultancy firm based within the construction industry. An opportunity has arisen for a dynamic and proactive Business Manager to join an innovative and forward-thinking consultancy. The company prides itself on investing in its people, nurturing a positive culture, and upholding strong values. Recently...

  • Product Manager

    2 weeks ago

    Cardiff, Wales, Wales, United Kingdom Accelero Full time

    Product Engineer£70,000 to £80,000Cardiff (Up to two days a week)We're partnered with a global company who's specialising in the engineering space. The role will be remote first, with an occasional expectation of up to two days a week in the office.The ideal candidate will have an engineering and analytical background to enable strategic planning...

  • Store Manager

    4 weeks ago

    Cardiff, Wales, Wales, United Kingdom Elite Associates Full time

    Join a premium accessories brand renowned for over 50 years of excellence on high streets worldwide. With a network of more than 150 stores, the brand are dedicated to high-quality craftsmanship, ethical production, and making a positive impact through philanthropic initiatives.Why Join Us?Elevate Retail Excellence: As the Store Manager, you will be at the...

  • Marketing Manager

    1 month ago

    Cardiff, Wales, Wales, United Kingdom We Are Adam Full time

    Job Title: Marketing Manager (12-Month Fixed-Term Contract) with a possible opportunity to be made permanent for the successful candidate. Location: Cardiff (2 sites) and Bath (1 site) Base Salary: Up to £45,000 per annum Contract Type: Fixed-Term (12 months)Company: Dynamic fast paced property company (mostly B2C and some B2B)The Opportunity:You'll be...

  • Store Manager

    2 months ago

    Cardiff, Wales, Wales, United Kingdom Elite Associates Full time

    Join a premium accessories brand renowned for over 50 years of excellence on high streets worldwide. With a network of more than 150 stores, the brand are dedicated to high-quality craftsmanship, ethical production, and making a positive impact through philanthropic initiatives.Why Join Us?Elevate Retail Excellence: As the Store Manager, you will be at the...

  • Store Manager

    1 month ago

    Cardiff, Wales, Wales, United Kingdom Moss Full time

    About Us:Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit,...

  • Store Manager

    15 hours ago

    Cardiff, Wales, Wales, United Kingdom Moss Full time

    About Us: - 39 hoursOur Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off...

  • Business Manager

    1 month ago

    Cardiff, Wales, Wales, United Kingdom Yolk Recruitment Ltd Full time

    Business ManagerYolk Recruitment have an exciting opportunity for a forward thinking and results oriented Business Manager to join their team. My client is a prominent provider of cybersecurity solutions, committed to protecting businesses from the rapidly changing landscape of digital threats. If you are a Business Manager or Office Manager that has been...

Guest Experience Manager

1 month ago

Cardiff South Glamorgan, Wales, United Kingdom Clayton Hotel Cardiff Full time

Guest Experience Manager – Cardiff Clayton Hotel

We have a fantastic new vacancy for Guest Experience Manager in the excellent Cardiff Clayton Hotel.

Clayton Hotel Cardiff is a 4 star hotel located in the heart of Cardiff city at the bottom of St.Mary's Street. Location is everything at Clayton Hotel Cardiff, with the train and bus stations only a stone's throw away and the city's famous Principality Stadium only a short walk. Clayton Hotel is Cardiff's largest hotel boasting 216 bedrooms, 7 modern meeting and conference rooms all with natural daylight and À la carte restaurant and bar, all with beautiful panoramic views of the capital city. This an exciting time to join our Group and to be a part of a team, as we continue to expand throughout the UK and Ireland.

We want our people to be as individual as our hotels, to bring their own personality, character and enthusiasm ensuring the experience we provide is always warm, welcoming, genuine and friendly. If you think this sounds like the team for you please read on for our job opportunity.

The company provides amazing staff benefits: -

  • Free employee meals on duty
  • 50% discount on Food & Beverage when using our Company Hotels Facilities
  • Venue closure over the Christmas period
  • Competitive employee, friends & family rates for overnight stays in our Dalata Hotels
  • Excellent career progression and training & development opportunities,
  • Annually enhanced holidays over 5-year period, rising to 33 days a year including Bank Holidays
  • Access to TELUS Health, our Employee Assistance Programme with 24/7 health and wellbeing support
  • Complimentary use of the hotel gym
  • Regular employee appreciation events, including team parties through the year and monthly employee rewards programmes.

We are looking for a talented individual with experience in management within the hospitality industry.

Objective of Role:

To assist the management team in ensuring the smooth operation of all areas of the hotel. To ensure the highest standards of customer service and efficient & effective operation of all areas.

Key Duties and Responsibilities

  • To take care of the guest's journey from entering the hotel to checking out, providing information, support, and being at hand during the guests stay should they need any information or support at all.
  • To answer any queries from the guests may have regarding in-house facilities and tourist information.
  • To improve our guest care standards through delivering a high standard of customer care in all interactions with employees
  • To develop strong relations with other departments ie Sales, Reservations, Housekeeping, Food and Beverage and provide a link between them and the guests in order to improve guest experience
  • To support the Front Office Manager in the management of the queue for check-in/check-out by trouble-shooting and assessing guests needs as they wait, ensuring timely feedback to management
  • To resolve any guest complaint through and timely investigations ensuring accurate feedback to the guest and the relevant department.
  • To supervise and manage the daily operation of all service areas ensuring they are adequately staffed and supervised.
  • To ensure an organized order of work is in place in all areas and that appropriate service systems are in use.
  • To communicate with all departments and to work closely with all department heads at all times.
  • To ensure that all Asst. Managers / Supervisors in all areas are carrying out their duties in an efficient and organized fashion.

Requirements:

  • Have previous supervisory/management experience within the Hotel or Hospitality Industry.
  • Possess excellent customer service skills
  • Have a mature and pleasant manner for dealing with customers and team members alike
  • Be capable of excellent upselling all areas of the Hotel, and other hotels in the group.
  • A customer-oriented and professional attitude
  • Outstanding communication abilities
  • Excellent organizational and time-management skills

About our culture:

Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.


AMRT1_UKCT