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Supporter Experience Manager
1 month ago
About us
All candidates should make sure to read the following job description and information carefully before applying.
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
Breast Cancer Now’s life-saving research and essential support services are only possible because of our amazing supporters. The supporter experience manager will help to ensure all Breast Cancer Now supporters have brilliant experiences with us. This means supporters are thanked properly, kept up to date about the impact of their support and given interesting, relevant opportunities to support again. This varied role will work with teams across the organization to share supporter insight, embed best practice, and create consistency. You’ll be leading mystery shopping, running workshops with teams and creating resources. Your role will have a particular emphasis on working to make sure individual giving supporters are well looked after.
About you
The successful candidate will be passionate about championing supporters’ wants, needs and preferences, advocating for supporters to be considered at every turn. You’ll have worked on activities to improve supporter or customer experience previously, whether in a charity or company. You’ll be confident in managing projects which involve multiple teams, and most importantly you’ll be able to get people excited about experience.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our Cardiff, Glasgow, London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9am on Friday 9 August 2024.
Interview date Week commencing 19 August 2024.
