Guest Service Supervisor

1 week ago


Birmingham, Birmingham, United Kingdom Pentahotel Full time

GUEST SERVICES SUPERVISOR


pentahotel Birmingham is looking for a dedicated professional to join our friendly and well regarded Operations team as a Guest Service Supervisor.

Our hotel provides a fun and relaxed space with service that is welcoming and personal.

Whether it's the hotel's retro and relaxed ambiance or the casually dressed professional staff; this is a fun place to work and a fabulous place for guests to enjoy.

Ideally, you will have experience within a supervisory role in a customer service, Reception or Food & Beverage environment.

Key responsibilities

  • Ensuring high levels of communication across the Guest Service Agent teams
  • Engaging and motivating staff; working alongside the Guest Service Manager to develop training and team building opportunities
  • Effective decision making, using sound judgement to make fair decisions where appropriate
  • Demonstrating and inspiring a commitment to excellent customer care across all Guest Service Agent teams

Attributes

  • Exceptional interpersonal skills
  • A warm, confident and friendly approach
  • Selfmotivated and enthusiastic
  • Dedicated and committed
  • Organised, methodical and punctual
  • Ability to keep calm under pressure
  • Sound administration skills
  • Responsible and reliable

Hours: 40 hours per 5 day working week. (this may include weekends and Bank Holidays)

Job Types:
Full-time, Permanent

Salary:
£22,470.00 per year

Benefits:

  • Casual dress

Schedule:

  • Weekend availability

Work Location:
One location

Reference ID:
PB24

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