Customer Liaison Administrator
1 week ago
Hours:
Hours:
38.5, (37.5 Monday to Friday, plus one in four Saturdays 830 to F/T salary is £22,791
Dealing with the administration of paperwork and working as part of the Customer Support Team to deliver the highest possible standards of customer service.
THE ROLE:
- Raise new complaints promptly and accurately.
- Action Subject Access Requests with attention to detail
- Create transcripts of calls
- Understand what constitutes a complaint.
- Review daily reports and raise complaints.
- Ensure the accurate and detailed recording of all information utilising the Company's management systems, to provide comprehensive audit trails.
- Communicate effectively with internal departments and management.
- Through continuous improvement, identify potential company training requirements which would assist in the reduction of repeat failures.
- Meet agreed targets.
- Manage daily workload effectively to ensure efficiency is maintained.
- Adhere to Company policies and procedures and carry out all duties in a way which is consistent with our client's values.
WHAT YOU'LL NEED
- Good knowledge of Microsoft office
- GCSE maths and English
- Able to build and maintain relationships.
- Able to work as part of a team as well as autonomously to a high level of accuracy.
- Good planning and organisational skills
- First class written communication skills.
- Ability to work on own initiative.
- Training will be provided.
- Hours: 38.
- Holiday: 21 days, plus statutory bank holidays.
- Additional 1 day holiday for your birthday
- Benefits: Employee benefits scheme including 24/7 GP service and free counselling sessions.
- Free food days
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