Customer Liaison Administrator

1 week ago


Wellingborough, Northamptonshire, United Kingdom SF Recruitment Full time
SF Commercial team are working with a successful and well-established business in Wellingborough. The offices are modern and inviting with plenty of parking. We are looking for a customer Liaison Administrator on a full time Permanent basis.

Hours:

Hours:
38.5, (37.5 Monday to Friday, plus one in four Saturdays 830 to F/T salary is £22,791

Dealing with the administration of paperwork and working as part of the Customer Support Team to deliver the highest possible standards of customer service.


THE ROLE:

  • Raise new complaints promptly and accurately.
  • Action Subject Access Requests with attention to detail
  • Create transcripts of calls
  • Understand what constitutes a complaint.
  • Review daily reports and raise complaints.
  • Ensure the accurate and detailed recording of all information utilising the Company's management systems, to provide comprehensive audit trails.
  • Communicate effectively with internal departments and management.
  • Through continuous improvement, identify potential company training requirements which would assist in the reduction of repeat failures.
  • Meet agreed targets.
  • Manage daily workload effectively to ensure efficiency is maintained.
  • Adhere to Company policies and procedures and carry out all duties in a way which is consistent with our client's values.

WHAT YOU'LL NEED

  • Good knowledge of Microsoft office
  • GCSE maths and English
  • Able to build and maintain relationships.
  • Able to work as part of a team as well as autonomously to a high level of accuracy.
  • Good planning and organisational skills
  • First class written communication skills.
  • Ability to work on own initiative.
  • Training will be provided.
  • Hours: 38.
5, (37.5 Monday to Friday, plus one in four Saturdays 830 to 1230).

  • Holiday: 21 days, plus statutory bank holidays.
  • Additional 1 day holiday for your birthday
  • Benefits: Employee benefits scheme including 24/7 GP service and free counselling sessions.
  • Free food days
If this sounds like you, please do get in touch and hope to speak soon

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