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Administrator
3 months ago
RWELL315
City:
Wellingborough
Department
Contract Logistics
Salary
Status
Full Time
Type
Permanent
More details:
The Company
Yusen Logistics is working to become the world's preferred supply chain logistics company.
Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services.
As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.
We are looking for an Operations Administrator to provide effective, efficient, timely and professional administrative support to meet customer contract requirement.
Company Benefits
25 day holiday (excluding bank holidays)
Company Pension Scheme
Employee benefits i.e. Discount schemes including E-vouchers and gift cards, gym membership as well as a recognition platform
Critical Illness Cover
On-going Training & Development
Company sick pay*Enhanced pay for overtime
Maternity, Paternity and Adoption Leave*Employee Wellness initiatives - Employee Assistance Programme, Access to Work scheme, Wellness Action Plans and mental health awareness training provided by MIND.
Key ResponsibilitiesDealing with customer queries about returns orders and refunds.
Ensure that all all-relevant reports are sent to the customer at the agreed times
Effectively investigate customer queries in relation to returns and credits undertaking appropriate root cause analysis and a problem-solving approach to identify and resolve issues
Escalating potential contentious or disputed issues to the Line Manager /stakeholder at the earliest opportunity.
Raising any perceived or actual problems with line manager at the earliest opportunity to effect timely resolution
To ensure all customer records and spreadsheets are updated and shared in accordance with departmental procedures
To share best practice with all members of the team to ensure where possible all procedures are operated consistently
Subject to training, support other members of the team \ contracts as necessary to ensure that all customers receive the same level of service
Build and sustain a good working relationship with all stakeholders, ensuring a professional standard of communication in a timely manner, building trust confidence
Using problem solving and continuous improvement techniques, constantly look for procedural improvement that will drive efficiency or customer satisfaction
Key requirements:
Excellent Customer Service Skills
Good, strong communication skills and telephone manner
Highly organised
Ability to work under pressure and meet the deadlines
Excellent attention to detail
Good IT skills -MS office and excel.
Experience of working in a fast-paced environment.
Ability to work on own initiative as well as part of a team.
Ability to build relationships at all levels of the organization as well as clients
We thank all applicants for their interest, however, only those under consideration will be contacted.
