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Operations Administrator
2 months ago
We are seeking a highly skilled and motivated Operations Administrator to join our team at Arkle Finance. As an Operations Administrator, you will play a critical role in ensuring the smooth operation of our business, providing exceptional customer service, and supporting our sales team.
Key Responsibilities- Utilize Salesforce to communicate with our introducers and clients, ensuring timely and accurate responses to their inquiries.
- Handle telephone and email inquiries from clients and introducers, providing clear and concise information to resolve their queries.
- Maintain excellent working relationships with our broker community, fostering strong partnerships and driving business growth.
- Complete searches and supplier validations on all new business agreements, ensuring attention to detail and clear communication to the payout team.
- Manage in-life processes of our agreements, providing settlement quotes, liaising with insurers, and ensuring compliance of all regulatory requirements.
- Manage end-of-life processes of our agreements, including rescheduling, asset collections, and liaising with our external RV providers.
- Manage the payout pipeline with precision, prioritizing high-priority cases for timely resolution. Ensure all payout packs are complete, accurate, and contain the necessary documentation for swift and compliant payouts.
- Apply thorough risk assessments to all payout deals, with careful attention to detail in reviewing invoices, figures, and contract details.
- Identify potential risks and discrepancies, ensuring that all criteria and conditions are met before authorising payments.
- Effective proposal management, including all required validations and checks.
- Raising regulated and complex documentation with accuracy for Brokers that have been approved for this service.
- Taking ownership of marine deals from acceptance through to payout, working with our Marine Expert, the end customer, and external third parties to ensure a smooth administration process.
- Previous experience in working asset finance operations or a related field is desirable, but full training will be provided.
- Proven experience maintaining high levels of accuracy handling transactions and documentation.
- Strong interpersonal skills to provide effective communication to internal and external clients, both verbally and in writing.
Arkle Finance is an ambitious and dynamic Asset Finance lender providing financing products to 5,000 individuals and corporate clients. We pride ourselves on delivering a high-quality, reliable, and friendly service to our introducers and end clients. Over the last three years, we have renewed our infrastructure and are now ready to accelerate our growth to realise our full potential – aided by our supportive parent, the Weatherbys Banking Group.
