Switchboard Operator

2 weeks ago

Crawley, West Sussex, United Kingdom Sussex Community NHS Foundation Trust Full time

Job summary

We currently have a vacancy for a Switchboard Operator working at Crawley Hospital. Previous switchboard experience, and excellent communication, team-working and IT skills are essential.

There will also be an opportunity to work additional bank shifts to cover staff absences.

Two Week Rotational shift pattern working NIGHTS

Week1: Tue 22:00 to 07:00 & Fri 22:00 to 08:00

Week 2: Fri - 22:00 to 08:00 & Sun - 22:00 - 07:00

Main duties of the job

To work as a team member with a flexible approach. The Operator is responsible for the efficient performance of the switchboard and associated duties. Providing assistance for patients, visitors and staff.

Maintain good working relationships and communicate with the Switchboard Team, Line Manager, Ward/Departmental staff to provide the highest level of Facilities services and to support personal and departmental objectives.

About us

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.

Why work for us?

Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options Excellent training and development opportunities Research opportunities Cost-effective workplace nurseries in Crawley, Hove and Brighton Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA) Located in stunning Sussex, with easy access to the South Downs and the coast Access to a wide range of benefits and discounts for NHS staff Job description

Job responsibilities

Main Duties

Operate the telephone console (computer and screen based switchboard) to ensure an excellent telecom service is maintained at all times. Answer calls efficiently and politely connecting to the appropriate extension. Use initiative to direct enquiries to the correct destination. Provide an answering service to staff. Deal with the emergency alarm panels as per policy and procedures. Contact personnel (Facilities) and direct to required locations. Carry out regular testing on radios. Deal efficiently and politely with visitors to the department. Follow procedures to contact on-call members of staff when required. Book taxis for departments, with appropriate authorisation and maintain accurate records. Book the Courier service for the Pathology Department and keep accurate records. Log and report all telephone, switchboard and emergency panel faults to the relevant department.

Main Responsibilities

Undertake training as necessary in line with the development planning To achieve and demonstrate agreed standards of personal and professional development within agreed timescales. To contribute positively to the effectiveness and efficiency of the team in which you work.

Please see job description and person spec attached for more details.

Person Specification

Qualifications

Desirable

RSA typing minimum stage 2 or equivalent NVQ 2 Administration

Experience

Essential

Experience of working in an operational telephone environment switchboard/operational

Desirable

Experience of handling large volume of telephone calls Experience of working in a healthcare environment

Skills and Knowledge

Essential

IT skills including use of Microsoft Office applications Ability to record information accurately Good administration/office skills Ability to prioritise work load Able to work individually as well as part of a team Flexible approach Good communication/interpersonal skills and a pleasant professional and helpful telephone manner Excellent organisation skills Ability to remain calm when faced with conflicting priorities

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