Switchboard Operator

4 weeks ago


Crawley, United Kingdom Sussex Community NHS Foundation Trust Full time

We currently have a vacancy for a Switchboard Operator working on the BANK at Crawley Hospital. Previous switchboard experience, and excellent communication, team-working and IT skills are essential.

There will be an opportunity once trained and fully competent to work enhanced hours at the weekends and nights. This post offers a variety of shifts to cover staff absences.

To work as a team member with a flexible approach. The Operator is responsible for the efficient performance of the switchboard and associated duties. Providing assistance for patients, visitors and staff.

Maintain good working relationships and communicate with the Switchboard Team, Line Manager, Ward/Departmental staff to provide the highest level of Facilities services and to support personal and departmental objectives.

Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.
- Over 8,400 full time, part time and bank staff members
- Medical, nursing and therapeutic care provided to over 10,000 children and adults a day
- July 2018 Care Quality Commission (CQC) rating of ‘Good’ with ‘Outstanding’ features
- Flexible working patterns offered across all services
- Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
- Accredited Level 3 Disability Confident Leader

Main Duties
1. Operate the telephone console (computer and screen based switchboard) to ensure an excellent telecom service is maintained at all times.
2. Answer calls efficiently and politely connecting to the appropriate extension.
3. Use initiative to direct enquiries to the correct destination.
4. Provide an answering service to staff.
5. Deal with the emergency alarm panels as per policy and procedures.
6. Contact personnel (Facilities) and direct to required locations.
7. Carry out regular testing on radios.
8. Deal efficiently and politely with visitors to the department.
9. Follow procedures to contact on-call members of staff when required.
10. Book taxis for departments, with appropriate authorisation and maintain accurate records.
11. Book the Courier service for the Pathology Department and keep accurate records.
12. Log and report all telephone, switchboard and emergency panel faults to the relevant department.

Main Responsibilities
1. Undertake training as necessary in line with the development planning
2. To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
3. To contribute positively to the effectiveness and efficiency of the team in which you work.

Please see job description and person spec attached for more details.


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