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Customer Service Representative

3 months ago

Edinburgh, Edinburgh, United Kingdom CHANNEL ALT LTD Full time

Responsibilities:

  • Assist customers with product information, pricing, and availability
  • Resolve customer complaints or issues with patience and empathy
  • Upsell products or services to increase revenue
  • Perform data entry tasks to update customer records and information

Skills:

  • Excellent communication skills to effectively interact with customers
  • Proficient in phone etiquette to handle customer inquiries professionally
  • Strong data entry skills to input customer details accurately
  • Experience in upselling products or services is advantageous
  • Proficiency in English is required

Job Types:
Full-time, Permanent

Pay:
From £23,969.93 per year

Benefits:

  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Edinburgh, EH3 8EG: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 23/06/2024