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Lead Credit Analyst
3 months ago
Lead Credit Analyst
Permanent
Reading/Glasgow - 2-3 days/week onsite
This role is within the Collections Function, specifically focusing on Credit Risk & Strategy. The Collections Strategy Analysts turn data into actionable insights, enabling the tracking of key performance indicators. They support accurate forecasting of collections entrants, involuntary churn, and bad debt provision. Collaborating with colleagues across the company, they drive performance improvement changes in a fast-paced environment.
The successful candidate will use expertise in specialist systems, such as Alteryx, Snowflake and Tableau to understand and monitor the end to end collections journey drilling down to identify trends, issues and opportunities. They will investigate variances to forecasts and support changes to process, carrying out impact assessments and post implementation reviews.
Job Description
- Utilize analytics tools to create data processes and reports, identifying key trends through data mining techniques.
- Develop and maintain Collections scorecard segmentation and customer journeys.
- Create predictive financial and economic models for decision-making, including forecasting involuntary churn, bad debt provision, and Non-Volume Opex Costs.
- Deliver Budget and QRF insights aligned with process and timelines.
- Engage with team members to manage and report on key performance objectives, challenging existing collections processes and policies.
- Proactively assess campaign success, customer profiles, and impact on Collections Recovery Rates using analytical tools and database platforms.
- Collect, analyze, and interpret information to support collections strategy development.
- Identify process shortcomings and implement change management programs.
- Analyze specified problems to find technical and professional solutions.
- Manage relationships with internal customers and act as their business partner.
- Identify key themes from various data sources and drive decision-making.
- Support business processes independently, utilizing specialist analytical software and database skills.
- Deliver relevant, lucid, and effective reports and insights.
Qualifications and Experience needed for this role:
- Strong analytical skills, particularly the statistical analysis of data, with the ability to deal with and make sense of large data sets.
- Proven experience recognising and understanding business problems, and then coming up with the most suited solution based on data & insight.
- Strong communication skills to communicate concisely with the stakeholders and clients regarding the requirements.
- Proven experience and understanding of statistical software is required, like SAS and SPSS, and relational databases like Microsoft SQL Server, MySQL database, Oracle DB, or NoSQL databases is required, and proficiency in Business Intelligence tools. Experience specifically using Alteryx, Snowflake and Tableau would be preferable.
- A degree level or equivalent education in a numerate or analytical discipline
Project People is acting as an Employment Agency in relation to this vacancy.
