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Night House Manager

3 months ago

Newquay, United Kingdom Watergate Bay Hotel Full time

Do you notice the difference the little things make and go out of
your way to address them? Are you always one step ahead when it comes to spotting problems? Do you have excellent
communications skills? If you're someone who can elevate the guest experience
at every opportunity, from first contact to final goodbye, then you could be
the night house manager we're looking for

The role:

As the night house manager, you will oversee the hotel during night time hours, ensuring smooth
operations and conducting night audits to balance financial records. You'll
handle check-ins, check-outs, reservations, and guest enquiries, providing
friendly and efficient reception services. Additionally, you'll support and
train team members, sharing knowledge about hotel operations and offering
on-the-job training. Your role also involves ensuring guest satisfaction by
addressing issues promptly and maintaining hotel security. Your dedication and
expertise will help maintain our high standards of hospitality. This role will follow a 4 days on/4 days off pattern.

What your nights could look like:

Handle any potential guest-related issues
quickly and smoothly Oversee and assist in the smooth running of all
guest-related tasks and issues Have a physical presence at the front desk all
night Prepare and deliver any room service orders Oversee the night cleaner and ensure all areas
are being cleaned to the required standard Support the management team with any relevant
administration tasks as required Any other duties deemed necessary to ensure
excellent levels of guest services are provided Be guest focused at all times Prepare room keys & information for the
following day's arrivals Be responsible for the cleanliness of the
reception area and the cleaning/maintenance of the open fires.

Job skills and requirements:

A minimum of two years' experience in a similar role Previous Front of House experience A demonstrable commitment to high-end guest experience A strong team player with bags of enthusiasm and personality Excellent task prioritisation and delegation Diplomatic nature Ability to work as part of a team

What we can offer in return:

A
relaxed, professional place to work in a beautiful location – at one of
the UK's most striking beaches A
welcoming team of like minds, eager to support and encourage each other Excellent
career prospects in an ever-expanding organisation Special
rates for you and your friends and family to stay at the hotel Discounts
on treatments in Swim Club Discounts
for you and your friends and family at our restaurants: Zacry's, The Beach
Hut and Living Space Discount
at Cubs coffeeshops Discounts
at Shop on the Beach and other partner businesses Free
surf lessons, surfboards and wetsuits hire from Wavehunters Team
social events throughout the year Team
assistance scheme – a dedicated helpline for support & advice on
topics from mental health through to managing your finances

From discounted stays to training and development opportunities, we're
all about helping our team achieve their personal and professional goals.
Located on the sunny, sandy, Cornish coast, you'll never be short on
inspiration. Working at Watergate Bay Hotel isn't just a job - it's a
transformative career opportunity. Apply now and join us in creating memorable
experiences that our guests and team remember for a lifetime.