Night Supervisor

4 weeks ago

Newquay, United Kingdom Red Hotels Limited Full time

Our Night Supervisors play an integral role, covering our two hotels - Scarlet, an adults-only eco-sanctuary that celebrates the richness of natural living and Bedruthan, a creative outpost for all to enjoy.

This position, within our Front of House Team, is crucial to delivering exceptional hospitality to our guests and assists in maintaining a safe, secure and clean environment. The role requires the ability to communicate confidently with our guests and supervise the Night Hosts.

No two days at the hotels are the same and your responsibilities will vary daily, however each day you can expect to:

- Ensure procedures, systems and checks are in place to ensure consistently high standards are being met nightly.
- Take responsibility for the training, observing and coaching of the Night Host and address performance issues directly with the team as required
- Support the Night Team to provide a swift and effective check-in process for late arrivals, and early check outs adhering to standard operating procedures.
- Ensure all telephone calls as answered quickly and as efficiently as possible.
- Room service deliveries, running trays and supporting the food and beverage team
- Responsible for ensuring the accuracy of guest billing, financial transactions and the reception float.
- Maintain the brand standards of our reception and pubic spaces as well as keeping areas tidy and presentable
- Overnight security, to ensure the hotel site is secure
- An understanding of health and safety as well as the ability to keep calm in challenging circumstances
- Deal with in-house guest requests, recording all feedback for seamless shift handovers.
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges
- Report any maintenance issues and check that the work has been completed and feedback to the guest

**We are looking for**:

- Someone who is confident, positive and enjoys working in a busy environment
- Problem solvers - a person who can answer guest quests and looks for solutions
- Previous hotel experience or similar. It’s not a must have, but you must be eager to learn
- A passion for hospitality and to create positive lasting memories for our guests.
- Someone who wants to be part of a successful and hard working team
- Excellent verbal and written skills, as well as a good grasp of the English language.
- Basic computer skills and accurate numeracy are required along with honesty and good judgements.

You will need to be physically capable to patrol the hotel and its grounds which are built into a steep hillside. Nightly cleaning and tidying throughout the hotel are also part of this role.

As a family-owned independent Cornish business, we value every member of our talented team and we offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

- Competitive salary plus tips
- A people-centric working environment
- Learning and internal career progression opportunities
- A permanent contract with 28 days holiday per year (29 after 1 year)
- Long service scheme, enjoy a free stay at Bedruthan after your first year
- Enjoy 40% off food and drinks at the hotel, along with a range of other services with our own discount scheme
- Local partnership discounts
- Health Shield Healthcare Plan
- On-site team accommodation is available

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