Call Centre Agent

2 weeks ago


Telford, Telford and Wrekin, United Kingdom Orbit Full time

If you're currently working in Customer Service or as a Call Centre Agent, or are interested in exploring new opportunities in Telford, we might have just the right fit for you.

We are looking for individuals keen on advancing their careers with us. If you thrive in a professional and fast-paced environment, enjoy engaging with customers over the phone, then we want to hear from you.

As a Call Centre Agent at Orbit Credit Services, your main focus will be assisting individuals in regaining financial stability through meaningful conversations.


Your responsibilities will include:
  • Effectively discussing challenging topics with empathy and resilience
  • Creating tailored repayment plans to support customers in their financial recovery journey
  • Handling both inbound and outbound calls
  • Delivering exceptional customer service via telephone
  • Meeting call performance targets and internal quality benchmarks

We offer a competitive salary and benefits package, such as starting from £24,091 per year (based on 40 hours per week), 31 days of holiday including bank holidays, discounts at various high-street stores, monthly incentives, and continuous support and training from our internal team.

If you are up for the challenge and have the right skills, join our dynamic team


About Us:

Our company provides a range of financial services to a diverse clientele, collaborating with reputable organizations for collections, recoveries, and trace activities. With a vision of becoming the industry's trusted leader, we emphasize the importance of our dedicated employees.

Regulated by the UK Financial Conduct Authority, we adhere to best practice standards in the industry, shaping a positive work culture that promotes diversity and inclusivity.

Please be aware that successful candidates will undergo a basic credit and criminal background check as we are regulated by our clients. Note that we cannot proceed with the interview process if specific financial issues are identified or if full eligibility to work in the UK is not met.


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