Call Handler/care Navigator

2 weeks ago


Telford, Telford and Wrekin, United Kingdom Wellington Medical Practice Full time

About us
Wellington Medical Practice

We are expanding our Call Handling Team and have positions available.

You will be at the heart of our Primary Care Service dealing day to-day with patient calls, booking appointments, advising, and signposting.

Working in a patient-focused and person-centred way alongside our existing team of highly skilled and trained members of staff.

Role Responsibility

  • Booking both routine and urgent on the day appointments
  • Cancelling / rearranging appointments
  • Care Navigation
  • Customer Service
  • Handling correspondence from internal and external health professionals
  • Ensure that quality, standards and efficiency of our service are maintained at all times
  • Meet performance targets for speed, efficiency and quality when responding to patient and staff requests

Essential Qualities

Experience of working in a GP practice and have the willingness to undertake the appropriate training and induction including systems and data training.
Excellent communication & People skills

Excellent computer skills

Reliability & Flexibility

You will be also be highly organised, motivated and passionate about delivering excellent customer service.

Bonus Qualities
This is a great opportunity for a confident and friendly person to work for an innovative organisation.

Pay:
£11.42 per hour

Schedule:

  • Day shift

Work Location:
In person

Application deadline: 27/06/2024

Reference ID:
June 24
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