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Transport Coordinator
2 weeks ago
The team arrange and complete a variety of specialist movements on behalf of our customers, with a minimum of 300 jobs per week.
Your role will be to support the Transport Team by providing accurate and timely administrative support, ensuring records and administration is kept in line with Standard Operating Practices and maintain customer service excellence at all times.
Scope of the Role:
Assist with general administration duties within the transport department to ensure the collections and deliveries of vehicle are within customer specified SLA's
- Coordinating collections with transport companies
- Collate and send daily reports to subcontractors
- Liaise with field inspectors, giving them up to date information and guidance where necessary
- Deal with customer queries in polite and efficient manner
- Ensuring all customer contact details and diary notes are updated correctly
- Liaising with appraisal management team to help resolve customer queries
- Chasing delivery times and contacting end destinations to ensure jobs are completed within SLA's
- To provide accurate information to both other departments and the management team upon request.
- Working closely with customer service department to ensure collections run to schedule
- Assist with general administration duties within the department to ensure the collects and deliveries of vehicles are within customer specified SLA's
- Produce reports to monitor performance
- Liaise with Sub contractors to ensure service levels are maintained
- Ensure all information regarding collection and delivery locations is accurate.
- Liaising with appraisal management team to help resolve customer queries
Objectives for Role:
To book movements within 24 hours for delivery within the agreed SLA's and in line with the Average transport cost KPI.
To ensure all queries, aborts and changes are actioned within a reasonable time frame
To continue to develop internal processes to increase team efficiency
Skills, Knowledge and Expertise:
- Strong customer service skills and telephone manner
- Excellent communication skills both verbal and written
- Organised with the ability to work to tight deadlines and under pressure
- Excellent administration skills
- Flexible and able to adapt to change quickly
- Able follow instructions and work using your own initiative
- Good geographical knowledge
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.
We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.
INDAR
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