HR Operations Lead

1 week ago

Glasgow, Glasgow City, United Kingdom CALEDONIAN SLEEPER LIMITED Full time

HR Operations Lead

Caledonian Sleeper: Glasgow

Hybrid office based 2 days per week

Permanent, Full time, 37.5 hours

£55,000 plus benefits

We are thrilled to present an exceptional opportunity for a dynamic and driven individual to fill the role of HR Operations Lead within the CSL HR Team.

The HR Operations Lead position is a fresh addition, focusing on enhancing and overseeing HR Operational Performance at CSL, taking charge of key HR operational tasks. This role involves managing the entire employee journey, processes, procedures, and operational metrics. The appointed individual will be accountable for supervising HR Operational service delivery at CSL, which encompasses case management, HR systems, query management, and reporting. Beyond overseeing CSL's people processes, this role will collaborate with our people managers and teams to drive HR initiatives that enhance employee engagement, diversity and inclusion, performance, and organizational shifts.

This is an exciting juncture to join the HR team as we sculpt our new HR operational model, systems, and methodologies. You will play a pivotal role in influencing and shaping our HR strategy and key focal points post our transition to Scottish Rail Holdings.

Main Responsibilities:

  • Oversee day-to-day HR Operations Service delivery for the complete employee journey, processes, procedures, and operational performance metrics to consistently provide efficient, tailored people services throughout the organization
  • Continuously assess and streamline people processes to ensure top-notch service delivery to our staff and teams, spotting trends or metrics to drive continuous enhancement and evolution of HR Operational Performance
  • Ensure HR Service Delivery excellence - manage adequate work distribution and capacity, establish and govern standards of HR Operational excellence, have a clear view and grasp of the HR workflows, bottlenecks, volumes, escalations to handle daily HR Operations service delivery
  • Supervise the HR Operations team encompassing case management, complete employee journey, HR systems, query management, and reporting
  • Lead employee relation case management and act as the escalation point for complex cases
  • Create and oversee HR Operational Metrics and processes, offer insights and analysis of HR performance metrics, case work, key trends, formulate improved methodologies, process enhancements, and enhance HR Operations Service delivery
  • Lead HR Operational Change projects like HR System implementation process enhancements, Performance Management Frameworks and organizational alterations
  • Collaborate closely with the Communications Manager to devise an employee engagement strategy and roadmap
  • Lead Performance Management activities, provide guidance and cultivate line manager capabilities
  • Function as a Business Partner across various business segments
  • Head HR Policies and Process initiatives
  • Take the lead on Diversity and Inclusion aspects throughout the employee lifecycle
  • Perform any additional duties as discussed with the Line Manager

Requirements for the Role:

To streamline the recruitment and selection process, the following indicators will guide the shortlisting and assessment for this position. Therefore, ensure to adequately address these aspects in your application.

  • Translate HR and business strategy into HR operational activities and processes
  • Demonstrate a solid comprehension and background in HR Service Delivery/ People Operations capabilities and processes
  • Possess experience in handling the complete employee lifecycle, onboarding, offboarding, performance management, organizational change, and HR Business Partnering
  • Prior experience in efficaciously leading and motivating a team
  • Display a dedication to continuous improvement, with a readiness to question and contribute to change
  • Proficient in working with HR Systems, Excel, and other Microsoft Office tools, with high attention to detail
  • Strong analytical skills for interpreting and managing HR data objectively to report on crucial HR Operational metrics
  • Firm grasp of developing and embedding HR policies and procedures, recognizing the significance of seamless HR processes for enhancing employee experience
  • Ability to adeptly problem solve, with a track record of identifying and implementing innovative work approaches
  • Excellent written communication and presentation skills
  • Adaptable team player with a proactive approach
  • Aptitude to thrive in a fast-paced environment with diverse tasks
  • Effective organizational skills to meet deadlines
  • Flexible Mindset
  • Capability to establish, foster, and maintain relationships with internal key stakeholders
  • Preferred qualification in HR (desirable)
  • Willingness and readiness to travel occasionally as needed

What's on Offer:

  • Competitive salary
  • 25 days of annual leave
  • Complimentary Scotland-wide rail travel with ScotRail for the employee and eligible family members
  • Allocation of free tickets annually for Caledonian Sleeper journeys
  • Participation in a contributory pension scheme

To submit your application, kindly click on the apply button. Sometimes, we receive a high volume of applications, and in such instances, we might advance the closing date, so make sure to apply promptly to avoid missing out.

At Caledonian Sleeper Limited, we are dedicated to establishing a diverse and inclusive organization that caters to the requirements of all and mirrors the diverse profile of our guests. Hence, we will provide suitable accommodations during the interview process and subsequent employment for our candidates, and strongly encourage applications from individuals who believe they align with the role's skillset.

We are open to conversations regarding flexibility and flexible work arrangements. Disabled candidates meeting the minimum job criteria will have the opportunity to showcase their abilities during an interview.

Caledonian Sleeper holds a prestigious status with a legacy dating back a century and a half to the early stages of Scotland-London sleeper services.

As a member of an exclusive league, Caledonian Sleeper stands as one of the only two sleeper train services in the UK, and we pride ourselves on offering the most scenic routes. Catering to guests from the vibrant city lights of London through the night to the historic cities of Aberdeen, Edinburgh, Inverness, and Glasgow or to the breathtaking landscapes of the west Highlands of Scotland near Fort William. We also serve the most secluded railway station in the UK, Corrour.

Caledonian Sleeper sets new benchmarks in overnight rail travel, presenting a range of economical seating options, private guestrooms - some with en-suites and double beds, along with our beloved Club Car, to approximately 200,000 guests annually.

Serco is the designated resourcing partner for Caledonian Sleeper Limited, managed by Scottish Rail Holdings on behalf of the Scottish Government.

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