Head of Fleet Operations

2 weeks ago


London, Greater London, United Kingdom Octopus Energy Full time
Join Our Team as Head of Vehicle Fleet Operations

We are seeking a passionate, innovative, and experienced individual to lead our Fleet operations team and revolutionize how we deliver exceptional in-contract experiences to our clients.

As the Head of Vehicle Fleet Operations, you will oversee a team with a diverse range of expertise and a strong passion for their work. You will play a crucial role in managing the performance of our current partners and exploring potential changes to enhance our operations.

Your responsibilities will include managing fleet administration, monitoring the condition and movement of our fleet, and ensuring top-notch customer service through our partners. This is an exciting opportunity to optimize processes, develop strategic partnerships, and introduce innovative solutions in a dynamic environment.

Responsibilities:
  • Evaluate current processes and customer journeys to prepare for scalability
  • Establish KPIs and SLAs for teams and partners, and ensure adherence
  • Assess and enhance the effectiveness of systems and training tools
  • Create reporting mechanisms to track performance and drive improvements
  • Address complex challenges by developing and implementing solutions
  • Cultivate strong relationships with key partners and align goals and values
  • Collaborate with internal teams to optimize processes and drive product development
  • Mentor and empower teams for enhanced productivity and ownership
  • Support team members in their career growth and progression
  • Plan team expansion and collaborate with Talent for recruitment needs
Requirements:
  • Extensive experience in managing fleet maintenance partnerships
  • Proficiency in fleet operations and logistics
  • Background in a high-growth organizational setting
  • Strong operational mindset with a focus on scalability and efficiency
  • Proven track record of taking ownership, fostering collaboration, and effective communication
  • Curiosity, impact-driven mentality, and commitment to completing tasks
  • Ability to thrive in ambiguity, analyze situations, and solve problems systematically
  • Strong analytical skills to quantify requirements and rationalize decision-making


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