Carers Emergency Response Support Worker

2 weeks ago


Birmingham, Birmingham, United Kingdom Midland Mencap Full time
This is a great opportunity to join the region's leading disability charity.

We offer competitive rates of pay, job satisfaction, working in accessible settings, with paid holidays and an employee assistance programme.

Prior experience is unnecessary as comprehensive training will be provided. This is your chance to become a valued member of our team supporting and making a difference with citizens and families across the West Midlands
We are looking to recruit a flexible and enthusiastic individual to work within our Carers Emergency Response Service (CERS).

The Emergency Response Support Worker is accountable for the provision of emergency care and support services as well as pre-planned appointments, as required by the clients of CERS.

This post will be based at our Head Office location - Pinewood, Bell Heath Way, Woodgate Business Park, Birmingham, B32 3BZ

Permanent 37 hour contract

£10.05 per hour/£19,336 per annum (plus additional payments for being on Standby)

Main Duties and Responsibilities:
Provision of emergency and pre-planned care and support services

Completion of initial assessments (as well as ongoing completion and review of care and support plans and associated risk assessments) following a referral to produce an Emergency Care & Support Plan (should it ever be needed

Liaise with other professionals to signpost to relevant services.


Ensure that the support needs as required by the client are met in line with their Care & Support Plan and Risk Assessments.

Maintain contact with the relevant On-Call Service to report any concerns.

Respond to emergency call outs, on a rota basis, in a manner consistent with Midland Mencap's policies and procedures.

Attend to the client's emergency needs in a timely manner.

Undertake any other duties consistent with the objectives of the post, as required by the Manager.

In fulfilling the above duties, the Emergency Response Support Worker will:
Ensure compliance with all Midland Mencap policies and procedures as they relate to the provision of domiciliary care services.

Complete all documentation as required.

Ensure that timely and accurate reports on client services are provided as required by management.

Behave in all matters in a way that reflects the attitude, values and objectives of Midland Mencap.

Attend staff meetings, staff training and relevant staff appraisal sessions.

Strictly maintain the confidentiality of Midland Mencap clients.

Deal with telephone enquiries.

Need basic experience in the use of computers and IT equipment.

You must be able to deliver exceptional care and support, have IT experience and be a car driver with the use of your own vehicle (and Business Cover insurance).


Job Types:
Full-time, Permanent

Salary:
£10.05 per hour

Day range:

  • Monday to Friday

Shift:

  • Day shift
  • Night shift

Licence/Certification:
- driving licence & vehicle (required)

Work Location:
One location

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