Current jobs related to Contact Centre Improvement Lead - London, Greater London - Belmont Recruitment

  • Contact Centre Transformation Consultant

    2 days ago

    London, Greater London, United Kingdom Capgemini Full time

    About the RoleCapgemini's Intelligent Customer Operations practice is seeking a skilled professional to join our team as a Contact Centre Transformation Consultant. In this role, you will work directly with our clients across various industries, supporting them in realising their CX Vision and Strategy.Key ResponsibilitiesLead client-side projects, owning...

  • Contact Centre Transformation Consultant

    2 days ago

    London, Greater London, United Kingdom Capgemini Full time

    About the RoleCapgemini's Intelligent Customer Operations practice is seeking a skilled professional to join our team as a Contact Centre Transformation Consultant. In this role, you will work directly with our clients across various industries, supporting them in realising their CX Vision and Strategy.Key ResponsibilitiesLead client-side projects, owning...

  • Contact Centre Solutions Expert

    3 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering high-quality contact centre solutions to our clients, leveraging your expertise in contact centre operations, technology, and best practices.Key ResponsibilitiesSupport project...

  • Contact Centre Solutions Expert

    3 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering high-quality contact centre solutions to our clients, leveraging your expertise in contact centre operations, technology, and best practices.Key ResponsibilitiesSupport project...

  • Contact Centre Advisor

    5 hours ago

    London, Greater London, United Kingdom Shared Services Partnership Full time

    About the RoleWe are seeking a skilled and empathetic Contact Centre Advisor to join our team at Shared Services Partnership. As a Contact Centre Advisor, you will be the first point of contact for customers seeking assistance with housing-related matters. Your primary responsibility will be to provide exceptional customer service, resolving customer...

  • Contact Centre Advisor

    2 hours ago

    London, Greater London, United Kingdom Shared Services Partnership Full time

    About the RoleWe are seeking a skilled and empathetic Contact Centre Advisor to join our team at Shared Services Partnership. As a Contact Centre Advisor, you will be the first point of contact for customers seeking assistance with housing-related matters. Your primary responsibility will be to provide exceptional customer service, resolving customer...

  • Senior Contact Centre Consultant

    4 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Contact Centre Consultant to join our team at Node4 Ltd. As a key member of our CXM Practice, you will play a pivotal role in driving the success of our clients and internal business functions.Key ResponsibilitiesSupport project management teams to deliver projects from start to finish, ensuring...

  • Senior Contact Centre Consultant

    3 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Contact Centre Consultant to join our team at Node4 Ltd. As a key member of our CXM Practice, you will play a pivotal role in driving the success of our clients and internal business functions.Key ResponsibilitiesSupport project management teams to deliver projects from start to finish, ensuring...

  • XM Contact Centre Consultant

    3 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice at Node4 Ltd. As a key delivery role, you will be responsible for bringing a wealth of contact centre operational experience into our Contact Centre CoE and driving the success of the CXM practice CoE.The ideal candidate will have a proven track record of leading...

  • XM Contact Centre Consultant

    3 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice at Node4 Ltd. As a key delivery role, you will be responsible for bringing a wealth of contact centre operational experience into our Contact Centre CoE and driving the success of the CXM practice CoE.The ideal candidate will have a proven track record of leading...

  • Contact Centre Solutions Expert

    2 weeks ago

    London, Greater London, United Kingdom node4 ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Contact Centre Solutions Expert to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will play a pivotal role in driving the success of our clients and delivering exceptional customer experiences.Key ResponsibilitiesLead the delivery of complex contact centre solutions,...

  • Contact Centre Solutions Expert

    2 weeks ago

    London, Greater London, United Kingdom node4 ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Contact Centre Solutions Expert to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will play a pivotal role in driving the success of our clients and delivering exceptional customer experiences.Key ResponsibilitiesLead the delivery of complex contact centre solutions,...

  • XM Contact Centre Consultant

    1 week ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice at Node4 Ltd. As a key delivery role, you will be responsible for bringing a wealth of contact centre operational experience into our Contact Centre CoE and driving the success of the CXM practice CoE.The ideal candidate will have a proven track record of leading...

  • XM Contact Centre Consultant

    1 week ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice at Node4 Ltd. As a key delivery role, you will be responsible for bringing a wealth of contact centre operational experience into our Contact Centre CoE and driving the success of the CXM practice CoE.The ideal candidate will have a proven track record of leading...

  • Global Contact Centre Transformation Manager

    1 week ago

    London, Greater London, United Kingdom Nissan Motor Full time

    About the RoleNissan Motor is seeking a highly experienced Transformation Manager to lead a global Contact Centre transformation programme. This role is pivotal in driving the strategy, vision, and deliverables of the programme across multiple regions and markets.Main ResponsibilitiesDevelop and drive the global strategy and vision for the Contact Centre...

  • Global Contact Centre Transformation Manager

    1 week ago

    London, Greater London, United Kingdom Nissan Motor Full time

    About the RoleNissan Motor is seeking a highly experienced Transformation Manager to lead a global Contact Centre transformation programme. This role is pivotal in driving the strategy, vision, and deliverables of the programme across multiple regions and markets.Main ResponsibilitiesDevelop and drive the global strategy and vision for the Contact Centre...

  • Housing Contact Centre Manager

    2 weeks ago

    London, Greater London, United Kingdom Adecco Full time

    About the RoleAdecco is seeking a highly skilled and experienced professional to fill the position of Housing Customer Contact Centre Team Leader. This is a permanent, full-time role that offers a competitive salary of £40,833 per annum.Key ResponsibilitiesCustomer Service Excellence: Develop and maintain an exceptional customer-centric advisory and...

  • Housing Contact Centre Manager

    2 weeks ago

    London, Greater London, United Kingdom Adecco Full time

    About the RoleAdecco is seeking a highly skilled and experienced professional to fill the position of Housing Customer Contact Centre Team Leader. This is a permanent, full-time role that offers a competitive salary of £40,833 per annum.Key ResponsibilitiesCustomer Service Excellence: Develop and maintain an exceptional customer-centric advisory and...

  • XM Contact Centre Consultant

    4 days ago

    London, Greater London, United Kingdom node4 ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice. As a key delivery role, you will be responsible for bringing a wealth of contact centre operational experience into our Contact Centre CoE and driving the success of the CXM practice CoE.The ideal candidate will have a proven track record of leading and managing...

  • XM Contact Centre Consultant

    4 days ago

    London, Greater London, United Kingdom node4 ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice. As a key delivery role, you will be responsible for bringing a wealth of contact centre operational experience into our Contact Centre CoE and driving the success of the CXM practice CoE.The ideal candidate will have a proven track record of leading and managing...

Contact Centre Improvement Lead

3 months ago

London, Greater London, United Kingdom Belmont Recruitment Full time

Belmont Recruitment are recruiting for a Contact Centre Improvement Lead to work with Newham Council on a 3 to 6 month contract with the view to extend.

Overall Purpose of Job

To strategically manage and develop a professional service area ensuring that the delivery of the service meets all Council, professional and legislative requirements.

The areas of operational responsibility include;

  • Corporate Contact Centre including telephony systems and channel shift
  • Workforce planning and performance management
  • Quality assurance and system and service development
  • Delivery of Resident Experience Programme work streams

To act as a lead operational interface with the wider leadership team, building positive and effective relationships across the organisation at all levels.

To ensure the effective handling of enquires and complaints received by service via all means of communication, including the oversight of office systems.

To work with a high degree of autonomy and initiative, independently providing reporting, briefings, research, complex drafting, special projects and the production of internal and external facing presentations.

The post holder will be expected to make a significant contribution to the effective delivery of services and delivery of the key corporate objectives to improve resident experience.


Location:
Newham, E16 2QU

Daily rate:
£317.86

If this position is of interest, please get in touch with Jake Singh at Belmont Recruitment or apply now If you are looking for a position in a different sector, do not hesitate to get in touch as we have many other opportunities available across England.

If you know someone that would be interested in this role, please pass on this advert to receive a generous referral fee, if the candidate is successful
#J-18808-Ljbffr