Global Contact Centre Transformation Manager

5 days ago


London, Greater London, United Kingdom Nissan Motor Full time
About the Role

Nissan Motor is seeking a highly experienced Transformation Manager to lead a global Contact Centre transformation programme. This role is pivotal in driving the strategy, vision, and deliverables of the programme across multiple regions and markets.

Main Responsibilities
  • Develop and drive the global strategy and vision for the Contact Centre transformation programme.
  • Ensure alignment with business goals to deliver transformational changes, cost savings, and efficiency improvements.
  • Influence regional leaders and stakeholders to adopt and implement a probable global Contact Centre, CRM / CCaaS solution.
Key Skills and Experience
  • Proven track record in delivering large-scale CRM, Contact Centre and CCaaS transformation programmes on a global scale.
  • Extensive experience in the contact centre industry, with probable specific expertise in CCaaS platforms.
  • Background in management consulting or a similar field, with a focus on business transformation and strategy.
What We Offer
  • Competitive base salary
  • 26 days holiday + bank holidays
  • Contributory pension
  • Private medical & dental cover
  • Enhanced maternity leave
  • Remote Working Policy (Maximum 2 days per week)
  • Flexible start / finish times
  • Free onsite parking & subsidised restaurant
  • Car Ownership Scheme
About Nissan Motor

Nissan Motor is an Equal Opportunity Employer for all. We are a transparent, cross-cultural and competitive business, and we want you to challenge the norm and contribute to improvement whether you've been here ten days or ten years.



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