Global Contact Centre Transformation Manager
5 days ago
Nissan Motor is seeking a highly experienced Transformation Manager to lead a global Contact Centre transformation programme. This role is pivotal in driving the strategy, vision, and deliverables of the programme across multiple regions and markets.
Main Responsibilities- Develop and drive the global strategy and vision for the Contact Centre transformation programme.
- Ensure alignment with business goals to deliver transformational changes, cost savings, and efficiency improvements.
- Influence regional leaders and stakeholders to adopt and implement a probable global Contact Centre, CRM / CCaaS solution.
- Proven track record in delivering large-scale CRM, Contact Centre and CCaaS transformation programmes on a global scale.
- Extensive experience in the contact centre industry, with probable specific expertise in CCaaS platforms.
- Background in management consulting or a similar field, with a focus on business transformation and strategy.
- Competitive base salary
- 26 days holiday + bank holidays
- Contributory pension
- Private medical & dental cover
- Enhanced maternity leave
- Remote Working Policy (Maximum 2 days per week)
- Flexible start / finish times
- Free onsite parking & subsidised restaurant
- Car Ownership Scheme
Nissan Motor is an Equal Opportunity Employer for all. We are a transparent, cross-cultural and competitive business, and we want you to challenge the norm and contribute to improvement whether you've been here ten days or ten years.
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London, Greater London, United Kingdom Nissan Motor Full timeAbout UsNissan Motor is a leading manufacturer of high-performance vehicles, with a strong presence in Europe and a commitment to innovation and customer satisfaction.Job SummaryWe are seeking a highly experienced Transformation Manager to lead our global Contact Centre transformation programme. This role is pivotal in driving the strategy, vision, and...
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