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Customer Service Administrator
3 months ago
Salary up to £28k
No Evening or Weekend Work
Do you have customer service experience within an FCA regulated environment? Have you got ambitions of joining a Global Organisation where you can develop and thrive?
If you said yes, then we have the greatest opportunity for you
We're looking for experienced Customer Service Administrators to join a growing team in Leeds City Centre and train towards a recognised financial qualification
Our client, based in a gorgeous Leeds City Centre office, is experiencing a period of sustained growth in their Customer Service team.
What's In It For You?
- Salary up to £28,000 DOE
- No Evening or Weekend Work
- Internationally Recognised Qualification
- 23 Days Annual Leave PLUS Bank Holidays
- Bright, modern and spacious office, located right by Leeds train station
- Discounted Gym Membership
- Discounted Health Insurance
- Employee Assistance Programme
- Opportunity to take part in Charitable Activities
What Will You Be Doing?
- Respond to inbound telephone calls from customers and their representatives.
- Perform ID & Verification checks in line with GDPR regulations & internal procedures.
- Develop and demonstrate expert knowledge of the products & procedures.
- Escalate queries and complaints to relevant teams.
- Use internal systems to effectively respond to queries.
- Identify opportunities for process improvements.
Who Are We Looking For?
- Demonstrate strong Communication Skills
- Are Customer-Focused and have a desire to Resolve Queries
- Like to Solve Problems
- Have great Attention to Detail
- Are able to learn Complex Information and relay this to Customers
- Have Customer Service/Call Centre experience, within an FCA regulated environment
- Are able to proficiently use the Microsoft Office package, including Word and Outlook