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Patient Liaison Officer

2 months ago

Harrow, United Kingdom Circle Health Group Full time
Closing date14/04/202- HoursFull time

  • Role TypePermanent


 Location(s)
  • Clementine Churchill Hospital
  • Harrow
    Overview:

Patient Liaison Officer

The Clementine Churchill Hospital

37.5 Hours & Permanent

The Clementine Churchill Hospital in Harrow** Is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.


Circle Health Group are proud to be recognised as one of the UK's top 5 best big companies to work for as well as top 5 to work for in the health and social care sector.

We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department.

This is a Full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Applicants should meet the following criteria:

  • Proven influencing/sales skills
  • Numeric
  • Proficient in MS Outlook, Excel and Word
  • Excellent command of the English language, both written and verbal
  • Excellent telephone manner and interpersonal skills

Duties of this role include:

  • To convert appropriate selfpay enquiries and consultations to selfpay procedures within CHG against preagreed targets
  • To ensure a quality service for potential selfpay patients including the accurate and timely response to selfpay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC)
  • To facilitate necessary access times and information required for patients to convert to procedure
  • To appropriately influence patients to choose CHG for their procedure

Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

  • 25 days holiday per year + bank holidays, increasing to 30 days with service
  • Private Pension Scheme
  • Private Healthcare Scheme for treatment at our hospitals, covering preexisting medical conditions
  • Friends & Family Hospital Discounts
  • Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
  • Noncontributory life insurance
  • Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
  • Access to resources, tools and services to support your wellbeing
  • Employee recognition programmes
  • Industry leading training and development opportunities
and much more

We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally.

Our principles and values guide our colleagues to be
selfless,
compassionate,
committed,
collaborative,
brave,
agile,
tenacious and
creative and are at the core of our purpose and culture.

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