Employee Relations Specialist

1 week ago

London, Greater London, United Kingdom GoCardless Full time

About us:

Here at GoCardless, we're building the world's bank payment network.

Bringing simple and secure direct bank payment solutions for people and businesses everywhere, as well as making open banking more accessible.

GoCardless is used by 75,000+ organisations and counting, processing more than $30 billion of payments across 30 countries.

We're an award-winning London based fintech, with additional offices in Riga, Paris, Melbourne and New York.

The role


The People team at GoCardless is on a mission to make the experience for our employees an irresistible journey and as an ER Specialist you will play an essential role in us achieving this.

We're looking for someone who will demonstrate a true passion for the teams they support, and who is driven by a desire to influence through data.

You will report into our Head of People Partnering and will work closely with the Partnering team to support managers and employees maintain positive working relationships across the organisation.

The role presents a real opportunity to own and define our approach to employee relations and build out scalable processes to meet the needs of our growing business.


What excites you

  • Resolving and managing generalist type queries for managers and employees (e.g. probationary reviews, policy advice, sickness absence, career development)
  • Being the first point of contact and specialist advisor for all employee relations issues including performance improvement plans, advising on grievances and disciplinary meetings
  • Analysing business related people data to identify ER related trends with a view to designing solutions to manage potential future risks or challenges
  • Providing regular reports to continually monitor insights from employee data sources including the Engagement Survey and Exit Survey data
  • Identifying, owning and driving ER projects that will strategically bolster employee relations as a centre of excellence; build the backbone of the ER framework that will scale with our growing business
  • Proactively reviewing and monitoring the capability of our managers to ensure they have the resources and skills needed to effectively manage their teams; working closely with the People Partners and Talent & Development team to design and implement initiatives to support this
  • You'll mainly cover the UK but this is a global role that will be advising and supporting employees in the US, Australia, France and Latvia.

What excites us

  • Solid employee relations experience at advisory level in a fastpaced, ambiguous, highgrowth or progressive environment
  • Strong working knowledge of employment law in the UK plus a baseline understanding for our other international geos with a desire to continually broaden this knowledge
  • Ability to manage varied and complex casework and tactfully and discreetly deal with varied and sensitive situations
  • Confidence to proficiently use HR data to take a holistic view of emerging trends in order to preempt future challenges
  • Coaching skills to guide and support managers through often challenging and emotive situations
  • A customer service mindset, with a relentless focus on the employee experience and drive to continually improve
  • Ability to manage multiple priorities at once and achieve against tight deadlines
  • Strong influencing and communication skills in order to collaborate, build relationships and manage stakeholders
  • Understanding of organisational culture and ability to adapt to meet the needs of your audience
  • Creative, proactive problem solver who deals effectively with change and ambiguity
  • French speaker desirable
We don't expect you to meet every requirement. If you're excited by this role, we encourage you to apply.

(some of) The good stuff:

-
Wellbeing:

- stay healthy with dedicated support and medical cover
-
Work away scheme -
gives you the option to work away from your country of residence for up to 90 days in any 12 month period

-
Adaptive Working:

- allows you to work flexibly, around your lifestyle
-
Equity -
all permanently employed GCs get equity to help you make a valuable contribution
-
Parental leave -
to suit everyone embarking on life's great adventure

-
Learning Budget:

- lead your own development with an annual learning budget

-
Time off:

- generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days ('GC Fridays')

Life at GoCardless:


We're an organisation defined by our values; We
_start with why__ _before we begin any project, to ensure it's aligned with our mission.

We
_ act with integrity_, always.

We
_care deeply_ about what we do and we know it's essential that we
_be humble _whilst we do it.

Working this way creates the GC magic
- the reason we all love showing up to work.

Diversity & Inclusion:


We're building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone.

If w

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