Claims Manager Audit

2 weeks ago


Bristol, Bristol, United Kingdom Pertemps Network Group Full time
Scheme Manager - Claims Handling
Join our client's growing team as a Scheme Manager, handling claims made against professionals for leading insurers. Acting under delegated authority, the team manages pre-litigated claims from first notification to resolution.

You can expect a generous, competitive basic salary and a full, phenomenal benefits package that covers health, wellbeing and family-based rewards, as well as many generous discounts and wealth-related benefits.

The stunning office is in a central location.

The company operates a hybrid working policy.

Generally you would be expected to work from the office two - three days a week, however, initially you would be in the office more regularly.

Manage and mentor Claims Handlers, ensuring a high-performing team.

Compliance and Quality Assurance:

Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), maintain data integrity, and conduct regular audits.

Deliver training, coaching, and support to team members and the wider department.
Maintain account reporting and liaise with internal administration to deliver necessary reports to insurers.

Risk Management:
Identify trends and escalate risks to the Head of Claims and insurers as needed.
or significant experience in claims with technical expertise.
Excellent oral and written communication, customer service, relationship management, prioritisation, organisation, and efficiency.

Experience:
Line management, dealing with demanding situations and clients, and proficient use of Microsoft Office (Excel, Word, PowerPoint, Outlook).

Knowledge:
Familiarity with law firm operations, case management systems, and technical claims.

Experience:
Handling professional indemnity and/or management liability policies, or working within the insurance industry.
Understanding of legislative and legal frameworks.

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