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Retentions Advisor

3 months ago

Wrexham, United Kingdom Recruit4staff Ltd Full time

Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Retentions Advisor to work from their offices in Wrexham. For the successful Retentions Advisor our client is offering:

  • Salary up to £25,000 per annum
  • Monday to Friday 8.30am till 5.00pm
  • Permanent position
  • Benefits: Free parking, 20 days + Bank Holidays + Pension

The role - Retentions Advisor :

  • Dealing with a variety of initial queries, remaining customer-focused to find the most suitable conclusion via inbound customer contact
  • Handle enquiries from initial conversation to resolution; providing new contract agreements where necessary
  • Manage complaints / feedback from customers to apply alternative services to meet customer expectations
  • Provide excellent customer service during each engagement via email, telephone and customer interaction

What our client is looking for in a Retentions Advisor:

  • Previous call handling experience and customer service resolution management via telephone call and email experience – ESSENTIAL
  • Sales through service calls and/or any negotiation as part of previous service-led roles – DESIRABLE
  • Confident Communicator – ESSENTIAL

Key skills or similar Job titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager Commutable From: Wrexham, Chirk, Chester, Deeside, Denbighshire, Cheshire, Flintshire For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.