Customer Service

2 weeks ago


Eynsham, Oxfordshire, United Kingdom Seldram Supplies Full time

Job description


Seldram Supplies are a market leading, independent business, supplying Catering, Cleaning & Hygiene products to the local business community in Oxfordshire and are growing rapidly across the South of England as we build our reputation.

The Company is very ambitious and are building a solid reputation with a compelling proposition in our market place.


We are family owned and are friendly, helpful and committed to creating a fun and enjoyable working environment for everyone, whilst working hard and providing a fantastic service experience to our growing number of customers.


Our customers include established and well-known organisations from local Government, Education, University, Hospitality and Leisure sectors as well as Contract Cleaners.


We are looking for an enthusiastic and motivated, customer focused professional to work with both our customers and in our busy sales office to help galvanize relationships, deliver a great customer experience and ultimately, help grow the business.


You will be:

  • Building great relationships with customers and adding value to their experience.
  • Understanding customer requirements and ensuring that the company are meeting their needs.
  • Working with your collogues to communicate the customers needs and following up on customers experiences.
  • Finding resolution with any customer queries/issues.
  • Accurately processing customers orders received and updating CRM records.
  • Ensuring customers are aware of our latest offers and innovations.
  • Arranging meetings for an Account Manager to visit a customer and follow up on an enquiry or issue.
  • Making outbound service calls to take customers order & process and provide status updates on outstanding orders.

We are looking for someone who is:

  • A welcoming, confident & professional voice on the telephone and able to interpret customers needs and upsell where appropriate.
  • A team player who is eager to please, keen to learn, grow & succeed.
  • Able to deal with a varied work load and at a fast pace.
Full training will be provided on both our product & service offering.

Job Types:
Full-time, Permanent

Salary:
Up to £26,000.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Employee discount
  • Free parking
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Performance bonus

Work Location:
In person

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