Technical Consultant

**Role Profile**

**Job Title**:Technical Consultant **Salary**:£30,000 - £37,000 DoE

Consultant Team:
**Reports To: Located**:Swinford, Eynsham, Oxfordshire

Manager

**Our Company**:
**It may sound a little clichéd, but we set up Bluespires to try and do things a little differently from most of the other companies. We decided that whatever we did we would make sure that everyone who was involved, our clients, our staff, our community, ourselves, and the environment would all benefit from what we did.**
**Being good at what we do, delivering first class support, being forward thinking, pro-active and making sure**
**IT makes our clients’ business work better is a start. Being good also means that we will do the right thing, make the right decisions, based on our clients’ needs and not ours and that we will be honest, trustworthy, and transparent. All the things you would expect from a good IT partner, but we do it with a smile, we a friendly, we are normal, we speak plainly, and we take pride in and enjoy our work**.

**Main Duties & Responsibilities**

We require a Technical Consultant to provide both reactive and proactive support, both via remote/telephone support and onsite visits to a variety of customers. These customers will primarily be contracted customers who will develop a relationship with the Technical Consultant.

The TC will become a trusted advisor to the organisation, who will delivery routinely scheduled visits, resolve any issues which are discussed onsite, discuss IT strategy, and make recommendations. The TC will also deliver complex projects with the backing of the rest of the consultancy team.

You must be a self-motivated individual with superb communication skills and be very well presented as you will be an ambassador for Bluespires IT.

You must be able to work as part of a team and always provide professional technical support to our customers.

Ideally you will have achieved an up-to-date MCP qualification. You will have extremely good knowledge of
TCP/IP, Wide Area Networking and Local Area Network setup (including configuration and troubleshooting routers, switches, firewalls, WAPs and VLANs). You will have experience of administering Microsoft desktop and server products and have experience delivering IT projects such as migrations into Microsoft Office 365.

**Duties and Responsibilities Summary**
- Be the lead on the workload for your allocated customers
- Manage your own diary to ensure all work is delivered based on the customers’ requirements
- Work with the Consultant Team Manager to ensure that all work is delivered, and assistance is provided where required
- Assist the rest of the Bluespires team with reactive visits and help the helpdesk team where possible.
- Take ownership of technical issues until completion
- Keeping the customers up to date with the progress of their requests.
- Learn the full product suite which Bluespires provides, and our contracted support offering and keep this at the forefront of your mind when speaking to non-contracted customers. Pass any contract/project leads on to the Consultant Team Manager.

**Role Profile**
- You need to be a calm and assured person who works well under pressure and to tight deadlines, is very well presented and has exceptionally good client facing skills
- To perform other duties that may occur as instructed and agreed by the consultancy or helpdesk team.

**Key requirements**:
**Qualifications**:
**Essential**:
Experience of working on a busy IT helpdesk (preferably within an IT
√ company)

Demonstrable experience of successfully developing and maintaining
√ relationships

Experience of configuring and troubleshooting network devices √

Experience of delivering IT projects √

Experience in communicating with clients / customers √

**Skills** **/ Knowledge**:
Ability to manage time, prioritise tasks and work under pressure √

Excellent interpersonal & communication (both oral & written) skills √

Knowledge of MS Windows Server, M365 Administration, Backup software, Firewall configuration, Anti-Virus, and Remote Connection √
Software

Knowledge of WatchGuard, Sophos, and Datto √

Knowledge of other Firewall, AV, or Backup products / technologies √

Proactive motivated approach to customer service √

Keen attention to detail √

Logical, structured approach to solving problems √

Ability to adapt and learn new skills √

Time management and the ability to control several concurrently
√ running tasks.

**Personal Qualities**:
Articulate √

Influence √

Self-Motivated √

Self-Disciplined √

**Role Profile**

Positive Attitude √

Results Orientated √

Have attention to detail √

Commitment to delivering excellent customer service √

Team Player √

**Desirable**:
Microsoft accredited qualifications

Relevant, up to date IT related qualifications

Knowledge of WatchGuard, Sophos, and Datto

**Salary**: £30,000.00-£37,000.00 per year

**Benefits**:

- Company eve