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Client Principal

4 months ago

Leicester, Leicester, United Kingdom Mindera Full time

We are looking for a delivery focused individual to be the Principal Consultant to manage key client accounts based primarily in the UK. The role is to oversee delivery across one or more client engagements, ensuring we maximise value for the client and Mindera. This is an immersive leadership role with a strategic lean, to oversee the day to day activities within an account that will typically have upwards of 50 software engineers working across numerous teams. Primarily the role will ensure we deliver a great service to clients and foster strong partnerships - that the customer is happy, our engineers are happy, new opportunities are identified and nurtured and risks well managed. The role will also support marketing and pre-sales activities, including input to tenders, shaping of new proposals, attendance at events and so on.

You'll thrive in a fast paced scale-up environment that believes in self-organisation and individual empowerment, but is highly collaborative and supportive too. This means taking initiative and looking to add value in other areas or new initiatives wherever possible, and therefore developing your skills and fulfilling your potential as the business continues to grow.

This position is a hybrid role but will require time at the client site and our offices in the UK, including very occasional travel to our overseas offices (mostly in Europe).

Requirements

Responsibilities

Ultimately success in this role and success for Mindera as a business comes from delivering high quality software that meets the customers needs. Having a down to earth, open and transparent relationship with clients and engineers is key. Some of the related responsibilities might include:

  • Discover, map and maintain key stakeholder relationships for an account.
  • Ensure good working knowledge of clients business(challenges, goals, opportunities) and how the technology services we provide fit into the big picture and add value.
  • Oversight of day to day software delivery activities, demonstrating a high level understanding of technologies, architecture and methodology, especially agile.
  • Manage the demand/supply between the needs of the client and our engineering workforce, ensuring up to date hiring plans, coordination of new recruitment, and onboarding.
  • Maintain detailed knowledge of what the team are doing and be credible in discussions with clients, e.g. recognising successes, weaknesses, and recommendations for improvement.
  • Coordinate any changes in our work with the client to avoid surprises, e.g. team changes, delivery problems & mitigation, cost or timescale variances etc.
  • Preparation and attendance of monthly account meetings, including compiling information for reports.
  • Foster an open and honest environment where achievements are celebrated and mistakes are learned from, demonstrating a high level of emotional intelligence to help resolve conflicts where necessary.
  • Seek out and help curate account success stories to champion the team and use as case studies for future opportunities.
  • Attendance at events, including networking and nurturing of new sales opportunities.
Relevant Skills and Experience
  • Previous experience as an Technology Engagement Manager or a Technology Delivery Manager, Head of Engineering or Head of Tech .
  • Exceptional communication and team skills with a track record of being able to build and maintain long-lasting relationships.
  • Ambitious, confident and motivated; able to meet and exceed targets in a customer facing role.
  • Strong understanding of technology delivery, ideally gained from previous hands-on experience as a developer/architect/project/product manager (especially web and mobile application development), including good awareness in contemporary technologies, processes and tools, especially agile delivery methods.
  • Experience of successfully working with challenging clients or stakeholders and with complex business scenarios.
  • Solution-focused, consultative, trusting and reassuring approach.
  • Good attention to detail.

Benefits

  • Flexible and autonomous working
  • Annual bonus, subject to company performance
  • Multiple salary cycle's a year (including self-proposed salary increases)
  • Access to Udemy online training and opportunities to learn and grow within the role
  • Enhanced Maternity, Paternity, shared parental and adoption leave and pay
  • 25 days holiday (+ bank holidays). After 2 years of employment, you are entitled to an additional day a year increasing up to a maximum of 30 days leave.
  • Private Medical Healthcare with Aviva
  • Pension scheme (up to 8% matched)
  • Social activities, including annual Summer and Christmas parties
  • Conference budget
  • Eye Test Voucher
  • Autonomous working
  • Cycle2Work
  • Retail Discounts Scheme