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Care Coordinator
3 months ago
We are looking for a Care/Field Coordinator who is self-motivated, customer focused and possesses the ability to multitask as you will be working under pressure to meet deadlines.
The Care/Field Coordinator will work closely with the Registered Manager, planning rotas, briefing carers prior to care calls, conducting supervisions and managing customer visits when required.
Responsibilities
- To support service users and care staff by coordinating their visits and calls
- To work closely with the care needs assessor and other team members to enable the smooth running of the service.
- Liaise with the registered manager ensure that there is enough cover to deliver all visits and that new clients are planned into the rota in a timely fashion.
- Ensure that care workers with the correct skills and experience are matched to deliver excellent care to our clients.
- Ensure working patterns are efficient and planned logically.
- Effectively priorities tasks to meet unexpected emergencies and changes in care packages.
- Appropriately match care workers to clients, considering care worker skills, experience travel arrangements and client requirements and preferences.
- Complete and distribute rotas on a weekly basis.
- Arrange cover for care worker sickness, absenteeism or holidays
- To carry out care plan/risk assessment of all new clients within 48 hours of referrals. Start providing the initial services and then pass unto a carer when the package is settled
- To carry out introductory visits every time a Care Worker visits a client for the first time.
- To ensure all client visits are always covered.
- To be oncall in case of emergency.
- To monitor, supervise and mentor all Care Workers in the field.
- To provide support to all Care Workers in the field and carry out Spot Checks.
- To monitor all customers for service and Care Worker satisfaction.
- To encourage and identify opportunities for Care Workers continuing professional development.
- To provide and facilitate infield training as and when appropriate
- To facilitate the practical induction of all new Care Workers.
Job Knowledge, Skills and Experience
- Experience in a care coordinating capacity within Domiciliary Care
- Excellent organisational skills ability to plan and organise workloads effectively to ensure that clients receive the services that they expect and deserve
- Ability to maintain clear and accurate written records and follow statutory reporting procedures
- Ability to communicate clearly and build positive working relationships with clients, their families, fellow staff and other health and social care professionals.
- Excellent telephone manner and interpersonal skill
- Ability to work under pressure and to meet deadlines, in a calm and patient manner.
- Be computer literate
- NVQ Level 3 preferred
- Driving preferable but not essential
We provide-
- Access to free NVQ courses and professional training
- Excellent employee perks
- Paid Annual Leave and SSP
- Company Car available where required
- Excellent perks and many more
