Credit & Collections Agent

2 weeks ago

Milton Keynes, Milton Keynes, United Kingdom TSYS Managed Services EMEA Full time

We have an amazing opportunity for vibrant, hardworking individuals to join our team in Caldecotte, Milton Keynes, providing excellent customer service to an array of customers of well-known banks and building societies.

We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of experiences.

The role is
full-time 37.5hrs/week by
rota, meeting the needs of all kinds of people.
Are you ready for a new challenge?

Now offering an unsociable hour's allowance, please see benefits below

A day in this role would see you:

  • Answering customer queries
  • Providing excellent customer services at all times while building and maintaining a professional relationship with customers
  • Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts.
  • Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.
  • Inbound and outbound telephone calls with Credit Card customers to identify customer circumstances, agree customer outcomes and solutions including: taking payments, making payment plans, referring to a Debt Management Company or other.
  • Adhere to rehabilitation and collections tools within criteria levels of authority.
  • Achieve Key Performance Indicators (KPI'S) in line with Service Level Agreements including quality standards.
  • Customer service experience (face to face or telephone)
  • An understanding of credit cards
  • Excellent communication and listening skills
  • IT skills
  • Good level of spoken and written English
  • An ability to work as part of a team
  • Good telephone manner
  • An ability to work under pressure and manage stress
  • Customer focused and resultsorientated

In return for your hard work, our benefits:

  • Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00
  • 08:00 Mon-Fri / 08:00-20:00 Sat&Sun / 17:00
  • 20:00 Mon-Fri
  • Life Insurance x1 Salary (Can be increased to x4 at additional cost)
  • Full Training provided
  • MediCash Health Care Plan


 Pension (Employee 5%
  • Company 3% contributions)
  • 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
  • Option to buy or sell additional leave
  • Enhanced Sick Pay 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
  • Cycle to work scheme
  • Maternity & Adoption Pay (12 Weeks Full Pay after 26 weeks in employment)
  • Paternity Leave (2 Weeks Full Pay
  • After 26 weeks in employment)
  • Shared Parental Leave (12 Weeks Full Pay after 26 weeks in employment)
  • Bereavement Leave (5 Days Leave at Full Pay)
  • Dependent Leave (2 Days at Full Pay)
  • Free onsite parking
  • Subsidized Canteen


If you feel like you could meet the challenge, where no day is the same, and where optimism and individuality shine through, click
APPLY today We'd love to have you on board.


  • TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe such as Nationwide, Virgin Money, Metro Bank and many more. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions. TSYS Managed Services is an equal opportunities employer._

Job Types:
Full-time, Permanent

Salary:
£21,090.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Life insurance
  • Onsite parking
  • Private dental insurance
  • Private medical insurance
  • Referral programme
  • Sick pay

Schedule:

  • Day shift

Ability to commute/relocate:

  • Milton Keynes, MK7 8LE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
One location

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